Technical Account Manager

1 week ago


Mumbai City District, India Reliance Industries Limited Full time

Job Description Technical Account Manager

Position: Technical Account Manager

Grade/Level SM/DGM

Reporting to: MSS Head

Employment Type: Employee - Full Time

Work Location: Mumbai

Key Focus area: Technical Account Manager

Key Responsibilities:

Act as the primary point of contact for assigned clients and ensure that their needs are met

Work closely with clients to understand their business goals and provide solutions that align with those goals

Manage and prioritize client requests and coordinate with internal teams to ensure timely resolution of issues

Proactively identify and address potential issues or areas for improvement in client accounts

Provide technical guidance to clients and help them to understand and use our products and services

Conduct regular meetings with clients to review performance metrics, discuss new product features, and address any concerns

Develop and maintain documentation related to client accounts and technical solutions

Collaborate with internal teams to develop and execute account plans and strategies

Participate in the development of new products and services based on client feedback and market trends

Qualification and Work Experience

Qualification: BE / B. Sc. / M Tech / Diploma

Work experience: 10 12 years

Bachelor's degree in Computer Science, Engineering, or related field

At least 5 years of experience in a technical account management or customer success role

Strong technical background in infrastructure and security

Experience working with clients in a fast-paced environment

Excellent communication and interpersonal skills

Strong problem-solving skills and ability to think creatively

Ability to manage multiple priorities and projects simultaneously

Ability to work independently and as part of a team

Experience with project management tools and methodologies

Competencies /Expertise Required (Functional & Behavioral)

Should be self-starter

Work independently

  • Ownership in task execution
  • A think tanker and future though leader

If youre interested please share below mention details for the same.

  • Location
  • Preferred location
  • Current Co
  • Experience
  • Current CTC
  • Expected CTC
  • Notice Period
  • Offer in Hand
  • Highest Education
  • SSC %
  • HSC %
  • Graduation %
  • University Name

Regards,

Ashwini Chakor


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