Systems Engineer
2 weeks ago
- Receives work assignments through Service First or from Lead Administrators and management.
- Performs server and storage hardware/software installation and maintenance tasks. These tasks range from standard in nature to moderately complex.
- Installs and maintains infrastructure management tools.
- Provides standard problem identification and resolution support services.
- Uses infrastructure management tools to perform server/storage performance monitoring and capacity planning functions.
- Contributes to the design, development and implementation of departmental workflow processes and procedures.
- Provides guidance and support to internal and external customers on server/storage infrastructure services and workflow processes.
- Required to provide on-call support during off-duty hours on weekdays, weekends, and holidays on a scheduled/rotating basis.
- Required to perform duties outside of normal work hours based on business needs.
- Works autonomously on assigned installation, maintenance, support, and problem identification/resolution tasks of a standard nature.
- Under guidance and direction from senior-level technical personnel, works on complex technical tasks.
- Good working knowledge of current Microsoft Windows operating systems and associated components with proficiency in installation, maintenance, and operational support in large scale enterprise environments.
Windows Server/ Desktop Administrators:
- Good working knowledge of Network Attached Storage with proficiency in storage administration and management support in a large-scale enterprise environment.
- General knowledge of Windows and UNIX/Linux operating systems as it relates to Network Attached Storage.
- Basic working knowledge of AWS and Azure cloud Storage as it relates to Microsoft Windows operating systems.
- Basic working knowledge OneDrive cloud Storage as it relates to Microsoft Windows operating systems.
- Basic working knowledge of Distributed File System (DFS), File Shares, Accessed Based Enumeration (ABE) and NTFS rights as it relates to Microsoft Windows operating systems.
Miscellaneous Technical Skills (All):
- Good analytical and problem-solving skills to troubleshoot infrastructure problems specific to their area of technical expertise.
- Working knowledge of PowerShell or other tools to enable workflow automation.
- Working knowledge of infrastructure management tools specific to their area of technical expertise (Robocopy, AZ copy).
Administrative/Interpersonal Skills (All):
- Good organization skills to balance and prioritize work assignments.
- Good verbal and written communication skills.
- Ability to work as a member of a multi-cultural, multi-location, team.
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