User Assistance Developer

1 week ago

Bengaluru, Karnataka, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

What You'll Do
A User Assistance Developer:

Creates user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software, and/or coordinates the creation of these UA deliverables. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content. Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support. Uses appropriate style and tone for the product and the audience according to the target group and market. Applies all relevant SAP standards and guidelines for the given product/area, and ensures UA deliverables are aligned with them as well as with the content architecture. Actively provides feedback on these standards and guidelines using the appropriate channels. Proofreads and edits content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards. Submits content for language editing to a UA colleague with first-language proficiency, if required, to ensure high-quality deliverables in the source language. Prepares content for delivery, including the provision of metadata, following the standard production process. Acquiring and organizing the collection of source information, such as functional specifications or user stories.

What You Bring

Overall 5+ years of relevant experience with preferably 2-3+ years of UA development for on premise or Cloud applications Excellent written and spoken skills in English, ideally first-language proficiency in English Ability to explain complex concepts in a structured, clear, and precise manner Knowledge of documentation tools and languages (for example, IXIASOFT DITA CMS) Able to understand the needs of customers with respect to E2E user assistance scenarios Excellent presentation and communication skills, including experience in direct customer communication Awareness of standards, cloud qualities, development guidelines in the development environment

Professional Training & Certification
SAP applicant tests (as part of standard recruitment process).
Learning Map for User Assistance Developers and Translators at SAP.

Education
University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies).

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