Branch Head

1 week ago


Delhi, Delhi, India Waytogo Consultants Full time

Execute and monitor overall administration and efficient daily operations of a full service branchoffice; including operations, lending, product sales, customer service, security and safety inaccordance with the Bank's objectives.

Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets(Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products)

Prepare and monitor Sales plan for the branchBuild a healthy asset and liability book.
Increase market share in the catchment area (3 to 5 kms radius)Sales Planning :
Prepare and track product wise - liabilities, assets & fee – AOP for the full financial year.

Commerce and catchment mappingPrepare and review monthly activity calendar of outbound activities of BSM / JORoll out MOP for outbound and inbound sales on 1 st of every month followed by weekly andmonthly reviews.

Review all employees in branch quarterly.
Review productivity of BSMs / BOM's/ JOs on a weekly basis.
Review and handhold BOM's & BSMs on a daily basis and Sales Officers (JOs) on a weeklybasis.
Conduct Daily Morning Huddles to discuss daily plan and agenda for employees.
Ensure proper on-boarding of all new customers acquired.
Sale of 3 products per customer within 90 days of account opening.

Track inflow outflow reports, account closures, FD renewals, FD closures, overdue FD, lockeroccupancy, Sales and thus daily business generationMaintain quality of customer acquisition through sourcing mix and on-boarding process.

Monitoring DSRs on a regular basis.
Lead management proper assignment and closure of leads.

Tapping markets or customer segments within the catchment of the branch, which are hithertountapped, to increase the GL Base of the branch.

Manage Key Branch RelationshipsEnsure Wait Time within permissible limits as per segmental service approachAchievement of branch Customer Service Scores targetNil Critical Requests at branchNil Escalations at branch and complaint handling
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