Manager III, Operations, Sort Center

2 weeks ago

Mumbai, Maharashtra, India ATSPL - Maharashtra - C56 Full time

Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Sort Center (Inbound, Sortation, Outbound) as Change Ops.

Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Ø Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan.

Sets / clarifies requirements and expectations for Area Managers.
Ø Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments.

Ø Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Ø Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Ø Works closely with partner functions (PXT Manager, Financial Manager, Facilities Manager, LH Manager, S&LP Manager, and Other Sr. Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
Ø Able to address operational and personnel issues affecting functional area.
Ø Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR.
Key job responsibilities

  • Lead and supervise a team of Area Managers and associates in outbound or inbound operations within the Sort Center.
  • Responsible for the overall safety, quality and performance and customer experience of the shift.
  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
  • Accountability for meeting and exceeding operational goals.
  • Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
  • Mentor, train and develop teammates for career progression and learning
  • Ability to develop and share best practices across the shifts and network.

This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

A day in the life
Internal Stakeholders - Inbound, Outbound, PS, L&D, SF, LH & PXT Team.
Customers - Last Mile for any customer related escalations, Central Agencies like ACES, S&OP, CF Team.

This position is expected to have good stakeholder management with the agencies mentioned above, working towards the shared goal of uplifting Customer Experience.

Key job responsibilities

  • Leading Surface operations for one of the regions. Responsibilities include managing day to day execution, planning, network expansion and carrier management. Building relationships with carriers.
  • Creation and management of Line haul schedule on a weekly/monthly basis
  • Planning and scale up of capacities for peak sale events by working with central team and carriers
  • Leading and supporting initiatives on network speed, reliability and expansion by collaborating with central stakeholders
  • Managing continuous improvement projects related to cost and efficiency
We are open to hiring candidates to work out of one of the following locations:
Mumbai, MH, IND

BASIC QUALIFICATIONS

  • Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS

  • 3+ years of Amazon (blue badge/FTE) experience

  • Data Center Customer Operations Iii

    2 weeks ago

    Mumbai, Maharashtra, India Equinix Full time

    Data Center Customer Operations III Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...

  • Manager III, Operations, North Line haul

    2 weeks ago

    Mumbai, Maharashtra, India ATSPL - Maharashtra - C56 Full time

    You will be responsible for planning and executing Surface operations for the assigned region. You will work closely with internal stakeholders including Fulfillment Centers, Sort Centers, Network Design, S&OP, Line haul and Last Mile operations team. You will collaborate with external stakeholders such as carriers. We are looking for individuals with proven...

  • Service Center Operations Manager

    1 month ago

    Navi Mumbai, Maharashtra, India Alfa Laval Full time

    Alfa Laval India is looking for a position of Service Center Operations ManagerAbout the Company:In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves....

  • Service Center Operations Manager

    4 weeks ago

    Navi Mumbai, Maharashtra, India Alfa Laval Full time

    Alfa Laval India is looking for a position of Service Center Operations ManagerAbout the Company:In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves....

  • Service Center Operations Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Alfa Laval Full time

    Alfa Laval India is looking for a position of Service Center Operations ManagerAbout the Company:In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves....

  • Data Center Technician, Data Center Operations

    2 weeks ago

    Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    Knowledge of IT system hardware and network concepts Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologiesData Center TechnicianData Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data...

  • Data Center Technician, Data Center Operations

    2 weeks ago

    Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    Knowledge of IT system hardware and network concepts Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologiesData Centre Operation Technician, IndiaData Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation...

  • Nothing - Call Center Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India ESSENTIALLY NOTHING PRIVATE LIMITED Full time

    This position ensures efficient call center operations from vendor locations, optimizes vendor relationships and drives customer service excellence through strategic planning and leadership.What You'll Do: Develop comprehensive strategies to improve call center performance, efficiency, and customer satisfaction. Utilize data analytics and predictive modeling...

  • Center Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Propques Full time

    At Propques, our experts offer strategic solutions to build co-working and flex offices to co-working operators, landlords, and property developers. Need assistance to start a co-working or shared workspace? Looking to drive more revenue to an existing shared office operation? Want to maximize returns on your real estate? Backed with 12+ years of operational...

  • Data Center Operation Technician, Data Center Operations

    2 weeks ago

    Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

  • Data Center Operations Cluster Manager, BOM

    2 weeks ago

    Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    Data Center Operations Manager for the world's biggest Cloud Infrastructure.Amazon Data Services India Private Limited ("ADSIPL") is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team.We are currently expanding our infrastructure management team and we are looking for a senior manager...

  • Center Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Snaphunt Full time

    The Offer Fantastic work culture Leadership Role Flexible working options The Job Your responsibilities will include: Manage the day-to-day operations of the coworking center, ensuring all facilities are well-maintained and operational Supervise the center staff and provide support, guidance, and training as needed Ensure outstanding customer service by...

  • Data Center Technician, Data Center Operations

    2 weeks ago

    Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

  • Data Center Technician, Data Center Operations

    2 weeks ago

    Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

  • Junior Center Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India AGENCY09 Full time

    Job Title - Junior Center CoordinatorExperience: 6 months to 1 Year experienceResponsibilities:I) - New Faculty Hiring: Coordinate various faculty searches and maintain a faculty search database Manage orientation, training and onboarding process for new facultiesII) - Center Operations - Day to Day:Schedule class timetables for respective faculties Liaise...

  • SOC Manager

    2 weeks ago

    Mumbai, Maharashtra, India Cubical Operations LLP Full time

    Position Overview :We are seeking a highly skilled SOC project manager with a minimum of 6+ years of experience to join our dynamic team in Mumbai. You will manage the operations and performance of an enterprise-wide SOC. You will leverage your expertise to ensure the enterprise cyber security strategy is reviewed, updated, and adopted by all...

  • Commis Iii

    2 weeks ago

    Mumbai, Maharashtra, India Hilton Full time

    Commis III (western )With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • DCO Tech, Data Center Operations

    2 weeks ago

    Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited ("ADSIPL") with a passion for technology to help us expand AWS Cloud offerings to the next level. To keep up with this demand on both disk and...

  • DCO Tech, Data Center Operations

    1 month ago

    Mumbai, Maharashtra, India Amazon Full time

    Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited ("ADSIPL") with a passion for technology to help us expand AWS Cloud offerings to the next level.To keep up with this demand on both disk and network...

  • DCO Tech, Data Center Operations

    4 weeks ago

    Mumbai, Maharashtra, India Amazon Full time

    Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited ("ADSIPL") with a passion for technology to help us expand AWS Cloud offerings to the next level.To keep up with this demand on both disk and network...