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ServiceNow Developer

3 months ago

Gurgaon, Haryana, India Ameriprise Financial Full time

Description

Key Responsibilities

• Implementing and deploying ServiceNow ITOM Health Solution including Event Management, Orchestration, and Integrations

• Configure event and alert rule sets within ServiceNow Health Solution for event/alert processing & correlation

• Integrate 3rd party monitoring tools with ServiceNow Health Solution

• Integrate Health Solution with ServiceNow ITSM and Configuration Management capabilities

• Perform top-level administration of the ServiceNow Health Solution in production and test environments and be the primary contact for both end-users and other administrators.

• Assist with software upgrades and maintenance upgrades on software related tp ServiceNow Health Solution in production and test environments

• Work with Technology Platform owners and Application Development teams to develop monitoring rules and best practices for alert detection

• Provide system administration and support in identifying and resolving various technical issues.

• Maintain the integrity of the tool(s) across production and non-production environments.

• Leverage both proven and innovative technology approaches to solve challenging business problems.

• Provide technical assessments, written documentation, and technical expertise.

• Work on continuous improvement by sharing experiences and knowledge with the team.

• Advise on options, risk and impacts on business processes and technical architecture.

• Main contact for working with process owners, business SMEs, vendors and providing direction to the ServiceNow Administrators and Developers
Required Qualifications


• Minimum of 2-4 years of demonstrated experience with ServiceNow ITOM Health Solution implementation, development, and support

• Experience with integrating 3 rd party monitoring tools with ServiceNow ITOM Health Solution

• Familiarity with monitoring patterns and exposure to monitoring tools such as ScienceLogic,SCOM, Sumologic,Dynatrace

• Working knowledge and experience with ServiceNow ITSM processes

• Working knowledge and hands on experience with scripting languages (Javascript, Python, Ansible) (REGEX and JSON parsing a must)

• General knowledge of Technology Platforms and Application flows

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills

• Good understanding of agile/scrum methodology
Preferred Qualifications


• ITOM Health/Event Management developer (ServiceNow certification preferred)

• Experience using ServiceNow Agile, Jira and Confluence is preferred

• Familiarity with User Interface design and User Experience concepts is a plus

• Understanding of ITIL fundamentals

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(11:30a-8:00p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology