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Patient Liaison/ Insurance Verification and Authorization Specialist

3 months ago

India Unlock HBA Full time
Job Description

This is a remote position.

Virtual Rockstar is seeking a Virtual Patient Liaison/ Insurance Verification and Authorization Specialist to join our client's dynamic team dedicated to high-quality, personalized physical therapy that prioritizes hands-on care and optimal patient outcomes. Our client's team is committed to preventing unnecessary medications, injections, and surgeries through effective therapy programs tailored to each individual.

Job Responsibilities:

  • Confirm patient appointments and manage appointment calendar efficiently.
  • Handle patient inquiries via phone and email with professionalism and empathy.
  • Maintain accurate patient records while ensuring confidentiality and privacy.
  • Greet patients warmly and provide guidance within the facility as needed.
  • Coordinate daily schedules in collaboration with medical staff.
  • Follow up with patients post-session, sending exercise and treatment plans.
  • Respond to frequently asked questions and assist with appointment rescheduling.
  • Manage referrals from healthcare providers and send personalized communications.
  • Verify patient insurance coverage and obtain pre-authorizations for procedures.
  • Update patient files with insurance information and explain benefits to patients.
  • Liaise with insurance providers to clarify coverage details and track claim statuses.
  • Assist patients with insurance-related queries and process/submit claims.
  • Manage therapists' schedules and coordinate patient appointments efficiently.
  • Send appointment reminders and respond promptly to patient inquiries.
  • Generate and send invoices, maintaining electronic medical records accurately.
  • Provide virtual assistance via phone and email, including data entry and basic reporting.
  • Contact patients for feedback and maintain a waitlist for appointments.
  • Transcribe therapist-patient interactions accurately and manage emergency contacts.
  • Assist with filing and equipment maintenance as needed.
Requirements
  • Previous experience in a similar role, preferably in healthcare administration or patient liaison.
  • Proficiency with electronic medical records (EMR) systems; experience with Quick EMR preferred.
  • Strong organizational skills and attention to detail.
  • Excellent communication skills, both verbal and written.
  • Ability to handle multiple tasks efficiently and prioritize workload.
  • Empathetic and patient-centered approach to customer service.
  • Understanding of insurance verification and authorization processes.
  • Capability to work independently in a remote setting while maintaining team collaboration.

Additional Preferred Skills:

  • Experience or familiarity with marketing tasks such as campaign assistance, social media management, and event organization.
  • Ability to analyze marketing campaign effectiveness and monitor online reviews/comments.
  • Basic website management skills to maintain clinic information.
Benefits
  • Competitive salary commensurate with experience.
  • Opportunities for professional development and growth.
  • Work in a dynamic and supportive team environment.
  • Make a meaningful impact by helping to build and strengthen families in the Philippines.