UK Customer Service

1 week ago


Chandigarh, Chandigarh, India Woodsforce Solutions Full time

Title - UK Customer Service

Location - Chandigarh IT Park

Shift - 5.5 days working, Rotational 9 hours shift + Cab Facility

Salary - Up to max 30K CTC + 8-10K monthly Incentives

Shift Timings : Rotational

Qualifications and Skills

  • 1 to 3 years of experience in a similar role
  • Strong communication skills, both verbal and written
  • Excellent problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment
  • Customer-focused mindset with a strong emphasis on customer satisfaction
  • Ability to handle multiple tasks and prioritize effectively
  • Proficiency in Microsoft Office
  • Experience with UK process and inbound calling is preferred
  • Knowledge of logistics and BPO industry is a plus

Roles and Responsibilities

  • Handle customer service inquiries and provide support to clients
  • Respond to customer inquiries via phone.
  • Assist customers in navigating the company's products or services
  • Resolve customer complaints or concerns with professionalism and empathy
  • Ensure timely and accurate documentation of customer interactions
  • Collaborate with cross-functional teams to address customer needs
  • Participate in training sessions to enhance product knowledge and customer service skills
  • Adhere to company policies and procedures
  • Achieve performance targets and KPIs
  • No Sales/ No Targets.

#TeamWOODS

NOTE : This is 100% office job with NO Exception.

For more details, please call/watsap - Vaishali


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