Housekeeping/guest Services

2 weeks ago

Bengaluru, Karnataka, India The Continentti Hotel Full time

ROOM BOY DUTIES AND RESPONSIBILITIES:

  • Enters and prepares the room for cleaning.
  • Duststhe room and furniture.
  • Replenishes guestroomand bath supplies.
  • Cleans the bathroom.
  • Cleans the closet.
  • Vacuums and racks the carpet.
  • Checks and secures the rooms.
  • Replenish amenitiesaccording to the operational standards.
  • Deliver and retrieve items on loanto guests e.g. iron and ironing boards
  • Ensure securityof guest rooms and privacy of guests
  • Perform rotation cleaning duties (e.g. steamclean carpets, spring cleaning, super cleaning etc.) as required
  • Cleans guest bathroom/bedrooM/Floor corridor.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relationsat all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Empty trash containers and ashtrays.
  • Remove all dirty terry and replace with the clean parto the designated layout.
  • Remove soil, dirt, soapbuildup and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Inspect condition of bathrobes and replace soiled/damaged ones.
  • Remove dirty bed linen and make upbed with clean linen.
  • Replace laundrybags and slips.
  • Clean closets and door tracks on checkoutrooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
  • Dust and polish all furniture.
  • Realign furniture to the floor plan.
  • Responsible for replenishment of guest complimentarywater.
  • Responsible for the cleanliness and maintenance of his work area.
  • Responsible for the Hotel property in the work area.
  • Attends to guest calls, guest requests /guest complaints in the area assigned to him.
  • Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.
  • Responsible for following the standard operating procedures.
  • Responsible for achieving and exceeding the guest satisfaction score.
  • Update statusof rooms cleaned on assignment sheet.
  • Return and restock cart at end of shift.

Salary:
From ₹12,000.00 per month

Benefits:

  • Food provided

Schedule:

  • Rotational shift

Supplemental pay types:

  • Quarterly bonus

Experience:

- total work: 1 year (required)

Speak with the employer
Expected Start Date: 01/07/2023

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