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Support Engineer, Concessions Tech

4 months ago

Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
Are you interested in joining the team responsible to build Amazon's Customer Service Applications and innovate behalf our customers? Come help us work on world class software for our customers

The Amazon Concessions Support team provides production engineering support and is also responsible for providing multifaceted services to the Concessions channels we support.

This job requires you to hit the ground running, your ability to learn quickly and work on disparate and overlapping tasks that will define your success.


Some of the key job functions:

  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services
  • Work on operations and maintenance driven coding projects, primarily in Java and Python.
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more services or components
  • Customer notification and workflow coordination and followup to maintain service level agreements
  • Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND

BASIC QUALIFICATIONS

  • 2+ years of software development, or 2+ years of technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS

  • Knowledge of web services, distributed systems, and web application development
  • Experience troubleshooting & maintaining hardware & software RAID
  • Experience with REST web services, XML, JSON