Senior Program Manager, Payments, APAC Payment Business Operations

1 week ago

Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time
Job summary
Senior Program Manager – APAC Payments


Are you interested in being part of a fast-paced technology company offering the next generation of online payment systems and services? , a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce and the Payment Services Division is looking for a motivated program manager to join APAC Payment Business Operations team in Chennai, India.

This role is responsible for managing Payments and Gift Cards related business health and resolve operational issues impacting customer experience and payment performance for Amazon APAC.

Amazon Payments owns and maintains the software platform which processes 20+ payment methods/products in APAC.

The APAC Payment Business Operations Team supports the larger Payments Division which includes software development, product management and technical operations.

The Business Operations team is the first contact for payment customer experience and payment performance issues, receiving escalations from internal stakeholders such as Customer Service, Retail Operations, Finance, Accounting, Legal, Tax, Risk, Security, and Compliance, as well as third party partners and banks relied upon to process payments.

Additionally, this team is responsible for driving operational efficiencies and escalation reduction opportunities.

This team also assess third party payment partners and manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements.


In addition to managing the programs to support product/project launch, driving and ensuring success of the objectives to improve customer experience, payment processing performance, and operational excellence, this role is required to serve as a hands-on analyst, resolving escalations and managing Payments' partners and internal clients.

It is critical that the successful candidate is able to successfully communicate with our global teams in both written and verbal.


The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision.

He or she must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems.

He or she will be analytical in their decision making, with a demonstrated ability to drive issues to completion. Experience in the payments industry or prepaid card industry is preferred.

Key job responsibilities

  • Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
  • Managing operational relationships with third party partners and internal customers
  • Identifying operational gaps in new offerings and setting operational requirements for new projects
  • Managing medium to large sized business operations projects
  • Training analysts tasked with responding to internal escalations within a set service level goal and training CS for resolving customer contacts related to payment issues
  • Interfacing with business and technical stakeholders, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch
  • Working with technology teams to drive payment processing performance improvement
  • Defining metrics for assessing performance and trends
We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

BASIC QUALIFICATIONS

  • 7+ years of working cross functionally with tech and nontech teams experience
  • 7+ years of program or project management experience
  • 7+ years of delivering cross functional projects experience
  • Experience defining program requirements and using data and metrics to determine improvements
  • Proven relevant work experience of 7+ years in payments or program management
  • Experience driving medium to large sized projects
  • Experience managing external relationships
  • Strong business and data analytical skills with excellent problemsolving abilities
  • Aware of the importance of payment information security
  • Be teamconscious, responsible, earnest and cautious
  • Basic data analysis skills
  • Have the ability of communication, coordination, hardworking with carefulness, initiatives, meticulous and patience, and undertaking the pressure
  • Be able to think creatively
  • Good written and verbal communication skills
  • Education Bachelor's Degree or Equivalent
PREFERRED QUALIFICATIONS

  • Master Degree
  • Payments industry knowledge
  • Experience in financial services, eCommerce, technology, and/or customer service operations
  • Metrics development skillsSQL

  • Senior Program Manager, Payments, APAC Payment Business Operations

    2 months ago

    Chennai, Tamil Nadu, India Amazon Full time

    Job summarySenior Program Manager - APAC PaymentsAre you interested in being part of a fast-paced technology company offering the next generation of online payment systems and services? , a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce and the Payment Services Division is looking for a motivated program manager to join...

  • Senior Program Manager, Payments, APAC Payment Business Operations

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Senior Program Manager – APAC Payments Are you interested in being part of a fast-paced technology company offering the next generation of online payment systems and services? , a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce and the Payment Services Division is looking for a motivated program manager to join APAC...

  • Payments Project Manager

    1 week ago

    Chennai, Tamil Nadu, India Wipro Full time

    Payment Project Management Experience· Coordinate and perform team management · Ensure that all projects are delivered on-time, within scope and within budget· Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility· Develop a detailed project plan to track progress· Stakeholder Reporting and...

  • Product Risk Manager, Amazon Payment Services

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Are you an experienced risk manager? Do you enjoy evaluating new business initiatives, products, and services for opportunities to make them more reliable and resilient? Amazon Payment Services, seeks a Product Risk Manager to support our payments organization.The Amazon Payment Services team is responsible to build product and technology solutions to build...

  • Business Analyst-Swift Payments

    7 days ago

    Chennai, Tamil Nadu, India Hexaware Technologies Full time

    Hi Greetings from Hexaware Technologies,Currently we are looking for BA - Swift Payment.Experience:6-9 YearsLocation:Chennai/Pune/MumbaiNotice:Immediate/30 DaysJD:BA Instant payment domain7+ years of work experience as a business analyst.Experience of working on Instant Payment-US region or any similar Real time payment processing system or Payment...

  • Business Analyst-Swift Payments

    1 week ago

    Chennai, Tamil Nadu, India Hexaware Technologies Full time

    Hi Greetings from Hexaware Technologies, Currently we are looking for BA - Swift Payment . Experience: 6-9 Years Location: Chennai/Pune/Mumbai Notice: Immediate/30 Days JD: BA Instant payment domain7+ years of work experience as a business analyst. Experience of working on Instant Payment-US region or any similar Real time payment processing system or...

  • Payment Coordination

    1 week ago

    Chennai, Tamil Nadu, India GUVI GEEK NETWORK PRIVATE LIMITED Full time

    Role & Responsibilities: Once the Preboot camp is completed, contact the students for facilitating payment. Assign students with a feasible mode of payment. Do payment collection Forward part payment list to student coordinator along with the deadline. Once the student coordinator sends the details of part payment, collect the payment. Follow-Up DNP students...

  • Software Development Engineer, MENA Payments, MENA Payments

    2 months ago

    Chennai, Tamil Nadu, India Amazon Full time

    We are looking for passionate and talented software engineers who have experience building innovative, critical, high volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on customer experience.The Amazon Digital & Emerging Payments Tech Team's vision is to delight our customers with...

  • Software Development Engineer, MENA Payments, MENA Payments

    3 weeks ago

    Chennai, Tamil Nadu, India Amazon Full time

    We are looking for passionate and talented software engineers who have experience building innovative, critical, high volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on customer experience.The Amazon Digital & Emerging Payments Tech Team's vision is to delight our customers with...

  • Enterprise Architect

    2 months ago

    Chennai, Tamil Nadu, India Spectrum Consulting Full time

    Job Description :We are seeking an experienced Enterprise Architect specializing in the Payment domain to join our dynamic team. As an Enterprise Architect, you will play a pivotal role in designing, implementing, and overseeing the architecture of payment systems and solutions within our organization. You will collaborate with various stakeholders,...

  • Enterprise Architect

    3 weeks ago

    Chennai, Tamil Nadu, India Spectrum Consulting Full time

    Job Description :We are seeking an experienced Enterprise Architect specializing in the Payment domain to join our dynamic team. As an Enterprise Architect, you will play a pivotal role in designing, implementing, and overseeing the architecture of payment systems and solutions within our organization. You will collaborate with various stakeholders,...

  • Investigator Payment Associate

    1 week ago

    Chennai, Tamil Nadu, India ICON Full time

    At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration,...

  • Payments Service Delivery Leader

    4 weeks ago

    Chennai, Tamil Nadu, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 15 - 25%Project Delivery Lead (Payments Domain/ IST Switch only preferred)7-10 yearsChennai and BangaloreAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to...

  • Payments Service Delivery Leader

    1 week ago

    Chennai, Tamil Nadu, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 15 - 25%Project Delivery Lead (Payments Domain/ IST Switch only preferred) 7-10 years Chennai and Bangalore Are you curious, motivated, and forward-thinking? At FIS you'll...

  • Payments Service Delivery Leader

    1 week ago

    Chennai, Tamil Nadu, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 15 - 25%Project Delivery Lead (Payments Domain/ IST Switch only preferred)7-10 yearsChennai and BangaloreAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to...

  • Payments Service Delivery Leader

    1 week ago

    Chennai, Tamil Nadu, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : % Project Delivery Lead (Payments Domain/ IST Switch only preferred) 7-10 years Chennai and Bangalore Are you curious, motivated, and forward-thinking? At FIS you'll have...

  • Payments Service Delivery Leader

    3 weeks ago

    Chennai, Tamil Nadu, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 15 - 25%Project Delivery Lead (Payments Domain/ IST Switch only preferred)7-10 yearsChennai and BangaloreAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to...

  • Payment Posting

    7 days ago

    Chennai, Tamil Nadu, India Covenant Consultants Full time

    HIRING FOR AR CALLER CHENNAI LOCATION HURRY TO APPLYWe are Hiring for Ar caller - Payment Posting - Chennai location ( work from office). We have a limited number of positions.Note:This Opening is only for Experienced in AR calling.NOT for FreshersQualifications: Preferred Immediate joining ( not more than 30 days of notice ) Minimum 1 year and above...

  • Software Development Manager, Books Purchase and Payment Experience

    7 days ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Join us as we reinvent the books purchase experience of millions of customer across worldwide.The Amazon Books Purchase and Payments Experience team is looking for an experienced software development manager who is passionate about developing challenging and elegant software solutions, customer-centric products, and building a team and product from scratch....

  • Program Manager

    1 week ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    Join the Selling Partner Satisfaction team as a Program manager. We aim to build an environment where Selling Partners can sell with Amazon hassle free. We are looking for someone who can lead the Financial deductions/supply chain disputes elimination team and drive improvements in our Selling Partner journey within Amazon. You will have the opportunity to...