Front Office Executive

1 week ago


Mumbai, Maharashtra, India AccorHotel Full time
Company Description

Fairmont Hotels & Resorts is where the cozy meets the vast – a fantastic collection of more than 90 exceptional hotels where unforgettable moments, genuine joys, and individual achievements are commemorated and cherished long after each visit. Since 1907, Fairmont has crafted stunning, significant, and enduring hotels, brimming with personality and deeply intertwined with the past, traditions, and society of its locations – iconic places like The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Renowned for its captivating service, breathtaking common areas, locally influenced cuisine, and legendary bars and lounges, Fairmont also takes great pride in its innovative approach to hospitality and leadership in sustainable and responsible tourism practices. Fairmont is part of Accor, a top-tier hospitality group boasting over 5,400 properties across more than 110 countries, and a featured brand in ALL - Accor Live Limitless – a lifestyle loyalty program offering access to a wide array of rewards, services, and experiences.

Job Description

Position Overview: We are looking for a vibrant and customer-centric Front Office Executive to become part of our team at Fairmont Mumbai. As the initial point of contact for our guests, the Front Office Executive plays a pivotal role in ensuring outstanding service from arrival to departure.

Key Responsibilities:

  • Guest Relations: Welcome guests warmly upon arrival, aid with check-in/check-out processes, and offer personalized support throughout their stay to guarantee an unforgettable experience.
  • Reservation Management: Manage guest inquiries and bookings effectively, ensuring precision and meticulousness.
  • Front Desk Operations: Oversee the front desk area, including handling phone calls, replying to emails, and addressing guest requests promptly and professionally.
  • Payment Processing: Handle guest payments, manage cash transactions, and uphold precise records of financial dealings.
  • Room Allocation: Organize room assignments considering guest preferences, availability, and special demands.
  • Information Dissemination: Furnish guests with details about hotel amenities, services, and local attractions, aiding them in making the most of their stay.
  • Problem Resolution: Tackle guest issues and grievances swiftly, seeking resolutions to ensure guest contentment and loyalty.
  • Team Collaboration: Collaborate closely with other departments, such as housekeeping and maintenance, to guarantee smooth guest experiences and resolve any challenges that may crop up.
  • Administrative Duties: Carry out general administrative chores, including filing, data entry, and maintaining guest documents.

Qualifications

  • Prior experience in a similar position within the hospitality field is favored.
  • Outstanding customer service abilities with an amiable and sociable demeanor.
  • Strong communication skills, both spoken and written, with expertise in English (additional languages are advantageous).
  • Exceptional organizational and multitasking skills, with a sharp eye for detail.
  • Proficiency in utilizing computer systems and hotel management software.
  • Capability to stay composed and collected under pressure, with a proactive problem-solving approach.
  • Flexibility to work varying shifts, including weekends and holidays.

Additional Information

Our dedication to Diversity & Inclusion:

We are an all-encompassing company, and our goal is to allure, enlist, and elevate diverse talent.



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