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Service Account Professional

3 months ago

Gurgaon, Haryana, India ApplyBoard Full time
six core values

are our compass in our mission to Educate the World and the foundation of our unique company culture.

As an organization built on a foundation of diversity, it's important that our team members are representative of the students from more than 150 countries that we support.


The Opportunity:

Key Responsibilities:

Application Journey Management:

  • Real-

Time Client Support:

  • Address client queries, concerns, and issues promptly, ensuring high levels of customer satisfaction

Partner Support:

  • Proactively identify potential bottlenecks and work with partners to mitigate them.
  • Conduct fortnightly governance meetings with partners to review performance and address concerns.

Documentation Management:
Ensure all necessary documents are collected and submitted accurately and on time.-Training and Alignment:
  • Develop and conduct training sessions for recruitment partner staff on school and university SOPs.
  • Align partner staff with the specific requirements and procedures of US institutions.
  • Continuously update partners on any changes or updates to SOPs and requirements.

Key Performance Indicators (KPIs):

Client Satisfaction Score:
Feedback ratings from B2B clients regarding service quality and support.

Partner Satisfaction Index:
Partner feedback on the quality of support and communication.

Training Effectiveness:
Assessment of partner staff competency and alignment with SOPs.

Outcome:
About ApplyBoard

ApplyBoard empowers students around the world to access the best education.

With more than 800,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.


ApplyBoard's 1,350 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights.

As a four-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies.

On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work Institute (India) certified for outstanding employee experience and workplace culture.


Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World.

While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.