Analyst, Trade Operations

1 week ago

Ahmedabad, Gujarat, India Standard Chartered Bank Full time

RESPONSIBILITIES

*
Key responsibilities To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards
Responsible for monitoring operational & customer service-related activities of the CPC.
Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.
Monitoring, timely reporting to Manager, and taking corrective action of irregular items to facilitate early resolution.
Comply with internal operating procedures & Key Control Standards
To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards
Perform relief function for Officer, Customer Service / Assistant Manager as per requirements.
Assist Managers/ Assistant Managers in monitoring all transactions to ensure obligations/payments duly met.
Ensure compliance of all policies and procedures issued in relation to money laundering prevention.
Ensure strict compliance of Group Sanctions Procedures.
Ensure strict implementation of Group Policies on KYC, Group Code of Conduct
Ensure timely archival of documents and ensure maintenance of records as per the Group policy.
Ensure no operating losses.
Escalate issues on timely basis to Unit Managers.
To act in complete compliance with the Bank's Data confidentiality policy at all times which also governs sending of data to external parties over email.
To assist Unit Head, Trade services in completion of any projects as assigned from time to time.

Healthy and Safety

Responsible for the health and safety aspects at the workplace.
Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
Co-operate with Management to support and promote Health and safety in the workplace;
Ensure that team members are adequately trained and supervised to perform their tasks in a safe manner.
Ensure that own actions do not put others at risk;
Work in a healthy and safe manner;
Encourage others to work in a healthy and safe manner;
Report all accidents and incidents; and
Bring to the attention of the management any hazard in the workplace

Contributes to

Achievement of maximum productivity of the team
Maintenance of the bank's reputation as an expert Trade services/ bank
Achievement of the overall division's productivity goals

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the (country / business unit / function/(team) to achieve the outcomes set out in the Bank's Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.)
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

QUALIFICATIONS *
TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

Graduate / Post Graduate

Our Ideal Candidate

Trade Products knowledge Client Management skill Inter-personal skill Problem Solving Stakeholder management

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