Contact Centre 12 to 14 Years Kolkata
3 weeks ago
Job Description:
- Handling a team size of minimum 2530 associates and their performance management.
- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools.
- Prior digital/call center experience preferred.
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Must possess effective time management and organizational skills.
- Stellar customer service skills and the ability to deescalate customer frustration.
- Superior problemsolving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Team oriented and selfmotivated.
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
Primary Skills:
- Strong Communication & Customer Service Skills.
- Minimum 12+ years of international contact center experience.
Secondary Skills:
- Must be able to effectively adapt to accelerating changes.
- This is remote work requiring a secure workspace and effective internet connectivity.
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