Lead Consultant – Full Stack Developer

1 week ago

Gurgaon, Haryana, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Lead Consultant – Full Stack Developer (Python/Java/.Net)

We are looking for candidate with experience in the field of IT as full stack developer in any of the languages Java, Python and .Net. In this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS services. Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. Configure host integrations for IVR and agent desktop.

Responsibilities

·Configure and maintain end to end contact centre using Amazon Connect and AWS services.

·Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience.

·Configure host integrations for IVR and agent desktop.

·Keep up to date with the latest features launched for Amazon Connect and AWS CCI. Test the new features and keep them ready for demo.

·Help in creating a prototype for new features required with Amazon Connect for industry requirements.

·Build custom demos for industry and vertical requirements.

·Training and upskilling the support team.

·Review existing clients AWS account and guide optimization of contact centre and AWS billing.

·AWS solution architect/sys ops certification

·Mandatory Amazon Connect Migration experience with minimum of 3 migrations.

·Amazon Connect implementation experience of 3 implementations.

·Contact Flow /IVR tree, Amazon Connect service quota optimization.

·Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario.

Qualifications we seek in you

Minimum Qualifications

·BE/BTECH/MCA

·Must have proven record of service improvements and excellent customer relationship management.

Preferred Qualifications/ Skills

·Strong experience with any one of the back-end development languages such as Java or Python or .NET

·Experience working with database systems such as MySQL, PostgreSQL, or Oracle or MongoDB.

·Know-how of front-end development languages such as HTML, CSS, and JavaScript.

·Hands on experience in developing or integrating API's such as REST API, Web API, middleware integrations, integration with SSO systems.

·Deep understanding of Web services, Web hooks, REST API's

·Knowledge of version control systems, such as Git or SVN

·Understanding of the AWS services such as Amazon connect, Lex, Lambda, Amazon Translate, Amazon Comprehend, DynamoDB, Kinesis streams, etc.

·Hands on experience with developing one or more of below.

oVirtual Agent (Voice / Chat)

oAgent Assist with KB search, Next best action, Translation / Transcription capabilities.

oVoicemail applications

oSMS or social media integration with Contact Center

·Excellent problem-solving skills and the ability to think critically and independently. Amazon Connect: Business and Technical accreditation.

·Mandatory Amazon Connect Migration and implementation experience.
Contact Flow /IVR tree, Amazon Connect service quota optimization.

·Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario.

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