Consultant - Quality Assurance
2 weeks ago
Life on the team
Computacenter IN for their business units is seeking a confident and experienced Quality Manager / Consultant, to Define and manage the Operational Excellence framework to ensure an effective and efficient service delivery to the customers and drive Continual Service Improvements aiming to create values to our business.
A combination of good communication skills and strong analytical abilities with a growth mindset will enable the candidate to excel at the role, build a culture of strong team and advance their career within Computacenter.
What you'll do
• Define and manage the operational quality framework for the program to ensure an effective and efficient service delivery to the customers.
• Be the single focal point of contact on the end to end quality management umbrella for both the internal and external customers.
• Responsible to ensure end to end audit management activities are seamlessly performed to ensure process and technical audit compliance per the agreed customer / internal processes.
• Perform a range of quality management activities and initiatives to meet business and customer requirements as a part of Continual service improvement (CSI).
• Fluent in implementing improvements with sustainable solutions- Identify the opportunities for improvement and drive the Continual Service Improvement projects through Lean Six Sigma or equivalent improvement methodologies.
• Support Operational Excellence functions in identification and adoption of relevant changes to local practices that enable compliance to quality standards.
• Closely work with the Quality Tower head / Operations head to contribute to develop and implement the operational quality initiatives aligning the quality framework.
• Ensure to act as a process consultant for the project stakeholders in the areas of ITIL processes be it from Service transition, Operations and CSI.
• Ensure the operational escalations and complaints are managed effectively for closure
• Ensure the required SOPs, WIs, are maintained well, and identify such documented instructions are converted into possible automation.
• Contribute to develop and optimize knowledge articles (KMDB) to ensure consistent compliance to customer and organizational procedures by targeting effective and efficient delivery of services.
• Ensure you track and monitor the performance of the process and operational improvements continually and work closely with the internal delivery and customer stakeholders.
• Shall track and monitor the internal and external metrics (SLAs/KPIs) managing through operational dashboard to clearly showcase the health of the program
• Contribute to continually assess the gaps within the operations to support the delivery with the identifying and driving the opportunity for improvements (through Six sigma or equivalent methodology)
• Shall provide refresher process trainings to the technical teams and regularly assist the operations management / operations team to support this task for new starters.
• Shall manage the operational and contractual reporting for the program that includes dashboards, meaning inferences over the contractual obligations, forecasting pattern, etc.
• Possess good knowledge in the Advanced Excel, Scripting to ensure the data analysis are conducted effectively to provide meaning inferences and statistical analysis to the management for further streamlining of solutions.
What you'll need
• 12+ years on core quality assurance background expertise in large infrastructure projects.
• Strong knowledge on ITIL framework (ITIL Expert)
• Prior working knowledge in improvement initiatives (Certified LSS GB/BB / Kaizen, etc.)
• Preferred to have certifications / expertise in ISO 20000 / standards.
• Good in MS Excel, Power BI, other Business Intelligence (BI) tools
• Strong analytical abilities, Good communication skills
-
Quality Assurer
2 weeks ago
Bengaluru, Karnataka, India Moody's Full timeRole/Responsibilities: Establishing and implementing the quality standards for ServiceNow development products or services Collecting and analyzing quality assurance data in coordination with stakeholders to ensure the quality of project deliverables Monitoring quality testing and identifying gaps in the testing of technical functionality for ServiceNow...
-
Salesforce Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full timeExciting Opportunity at Teamware Solutions - A Division of Quantum Leap Consulting PvtLtdPosition Available:Salesforce Quality Assurance (QA) AnalystLocation:Pan-India (Hybrid)Experience:3+ YearsNotice Period:Immediate to 15 daysJoin us at Teamware Solutions, where innovation meets excellence We are seeking a skilledSalesforce Quality Assurance (QA)...
-
Salesforce Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full timeExciting Opportunity at Teamware Solutions - A Division of Quantum Leap Consulting Pvt. LtdPosition Available: Salesforce Quality Assurance (QA) AnalystLocation: Pan-India (Hybrid)Experience: 3+ YearsNotice Period: Immediate to 15 daysJoin us at Teamware Solutions, where innovation meets excellence We are seeking a skilled Salesforce Quality Assurance (QA)...
-
IT Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India Novo Nordisk AS Full timeDepartment: IT Quality Are you passionate about ensuring quality and compliance in IT systems? Do you have experience in quality management and a strong understanding of GxP areas? We are looking for a skilled IT QA professional to join our team in Novo Nordisk. If you are ready for a new challenge and want to make a difference in the healthcare...
-
Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India Satchitanand Precision Tooling Center Full timeDiploma in mechanical candidates Benefits: ESI PF yearly increment n bonus Set detailed guidelines on what needs to be checked and what the quality standards are Update our Quality Management System (QMS) with incidents, fixes, and improvements Audit our systems based on ISO 9001:2015 requirements Determine quality metrics for all manufacturing procedures...
-
IT Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India Novo Nordisk AS Full timeDepartment: IT Quality Are you passionate about ensuring quality and compliance in IT systems? Do you have experience in quality management and a strong understanding of GxP areas? We are looking for a skilled IT QA professional to join our team in Novo Nordisk. If you are ready for a new challenge and want to make a difference in the healthcare...
-
Director of Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India RV University Full timeJob Opportunity: Director, Internal Quality Assurance RV University, BengaluruLocation: RV University, BengaluruQualifications:A doctoral degree in a relevant field from a recognized institution.Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation.Proven track record of...
-
Director of Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India RV University Full timeJob Opportunity: Director, Internal Quality Assurance - RV University, BengaluruLocation: RV University, BengaluruQualifications:A doctoral degree in a relevant field from a recognized institution.Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation.Proven track record of...
-
Quality Assurance Manager
2 weeks ago
Bengaluru, Karnataka, India ZapCom Group Inc Full timeJob Title: Quality Assurance (QA) ManagerLocation : BangalorePosition Overview :We are looking for a diligent and detail-oriented Quality Assurance (QA) Manager to oversee all aspects of quality assurance throughout our organization. The QA Manager will be responsible for developing and implementing quality assurance policies and procedures, ensuring...
-
Quality Assurance Manager
2 weeks ago
Bengaluru, Karnataka, India ZapCom Group Inc Full timeJob Title: Quality Assurance (QA) ManagerLocation : BangalorePositionOverview :We are looking for a diligent and detail-oriented Quality Assurance (QA) Manager to oversee all aspects of quality assurance throughout our organization. The QA Manager will be responsible for developing and implementing quality assurance policies and procedures, ensuring...
-
Director of Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India RV University Full timeJob Opportunity: Director, Internal Quality Assurance - RV University, BengaluruLocation: RV University, BengaluruQualifications: A doctoral degree in a relevant field from a recognized institution. Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation. Proven track record...
-
IT Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India Novo Nordisk Full time.Department: IT Quality Are you passionate about ensuring quality and compliance in IT systems? Do you have experience in quality management and a strong understanding of GxP areas? We are looking for a skilled IT QA professional to join our team in Novo Nordisk. If you are ready for a new challenge and want to make a difference in the healthcare industry,...
-
Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India JPMorgan Chase Bank, N.A. Full timeAs a Quality Assurance Associate, you will be involved in listening to calls, reading chats, reviewing cases and checking them against the underlying processes and procedures to complete a direct assessment. When required provide updates In monthly alignment meetings on the learnings that need to be shared with the team leads and senior leadership. Provide...
-
Quality Assurance Professional
2 weeks ago
Bengaluru, Karnataka, India IBM Full timeIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Quality Assurance Coordinator
2 weeks ago
Bengaluru, Karnataka, India Lifelancer Full timeAbout the jobPosition Summary : We are seeking a detail-oriented and proactive Quality Assurance Coordinator to join our team. This role is perfect for recent graduates who are passionate about quality management and eager to support various quality assurance functions.Key Responsibilities:Quality Control: Conduct regular quality checks and audits to ensure...
-
Quality Assurance Manager
2 weeks ago
Bengaluru, Karnataka, India Squareroot Consulting Pvt. Ltd. Full timeTest Manager/QA Manager (8 to 12 Years) Job Description :We are mainly looking for a candidate who is working on :1) Testing knowledge2) QA technology understanding - try to find how much hands on he can be3) Technical solutioning and pre-sales4) Problem solving5) Multi-tasking6) Organization building - testing teams, processes, tools, programs7) Team...
-
Quality Assurance Manager
2 weeks ago
Bengaluru, Karnataka, India ZapCom Group Inc Full timeJob Title: Engineering Manager, QA & Automation Location: BangalorePosition Overview:We are looking for a diligent and detail-oriented Engineering Manager for QA and Automation to oversee all aspects of quality assurance throughout our organization. He/She will be responsible for developing and implementing quality assurance policies and procedures, ensuring...
-
Quality Assurance Manager
2 weeks ago
Bengaluru, Karnataka, India ZapCom Group Inc Full timeJob Title: Engineering Manager, QA & AutomationLocation : BangalorePositionOverview :We are looking for a diligent and detail-oriented Engineering Manager for QA and Automation to oversee all aspects of quality assurance throughout our organization. He/She will be responsible for developing and implementing quality assurance policies and procedures, ensuring...
-
Quality Assurance
2 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeNeed strong skills in QA on web/mobile platforms; experience and interest in designing and building maintainable automated testing systems as huge plus.Experience in providing Quality Assurance services across various domains.Good knowledge of QA processes & setting up the testing knowledge base.Ability to organize online collaboration based meetings &...
-
Quality Assurance
1 month ago
Bengaluru, Karnataka, India timesjobs Full timeNeed strong skills in QA on web/mobile platforms; experience and interest in designing and building maintainable automated testing systems as huge plus.Experience in providing Quality Assurance services across various domains.Good knowledge of QA processes & setting up the testing knowledge base.Ability to organize online collaboration based meetings &...
