Call Center Executive
2 weeks ago
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Providing customers with the organization's service and product information.
- Maintain good customer relations.
- Updating Database
- Routing inbound calls to the appropriate resources.
- Completing call notes and call reports as necessary and updating them in the CRM.
Job Types:
Full-time, Fresher
Salary:
From ₹11,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or willing to relocate with an employerprovided relocation package (preferred)
Education:
- Secondary(10th Pass) (preferred)
Experience:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
Language:
- Malayalam (preferred)
Speak with the employer
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