Business Analyst

2 weeks ago

Pune, Maharashtra, India ARR Recruitment Solutions Full time

Job Description :

  • Being a ServiceNow Business Analyst, you will be responsible for leading endtoend ServiceNow product lifecycle, from requirements analysis through production support.
  • Business Analysis at Tech Mahindra consists of analysing customer requirements, preparing user stories, crafting detailed solution documents for product enhancements, and occasional support for postdeployment activities to ensure successful ServiceNow :
  • Engaging with business stakeholders to understand their business needs and to outline detailed requirements.
  • Collaborating with development teams and stakeholders to craft solutions, enhancing existing product functionality.
  • Drafting ServiceNow requirements and solutions documentation, producing product training and support collateral.
  • Participate in the development and grooming of Agile User Stories.
  • Documentation of workflow, leveraging third party tools and technology.
  • Working closely and collaboratively with development and QA teams to ensure optimal quality throughout ServiceNow's software development lifecycle.
  • Participation in the QA (Testing) lifecycle to validate solution has met requirements as documented and providing feedback on testing results.
  • Conducting needs assessments calls and product demonstrations with prospective customers.
  • Able to effectively facilitate user group sessions, requirements gathering workshops with a variety of participants from both business and technology.

Skills and Experience :

  • Excellent written and verbal communication skills.
  • At least three (3) years of professional experience in a relevant business analysis/product management position (ServiceNow)
  • Proven experience as a Business Analyst with a focus on the ServiceNow platform.
  • Indepth knowledge of ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
- .Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
  • ServiceNow certification(s) such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) preferred.
  • Experience with Agile methodologies is a plus.
  • Demonstrated ability to manage multiple stakeholders from across the Enterprise.
  • Proven ability to work in a fastpaced, challenging environment in which you may be expected to assume multiple simultaneous responsibilities.
  • Working knowledge of Jira or other scrum tools
  • ITIL knowledge and experience.
  • ServiceNow CSA certified.
  • Good to have CIS certifications.
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