Director of Operations

1 week ago

Gurgaon, Haryana, India Hilton Full time

Inviting applicants for the Director of Operations role for key leadership position at a soon to open Hilton hotel. The hotel is located in one of India's leading business hubs in Delhi/NCR and will feature an array of exciting dining and event spaces along with over 200 contemporary guestrooms. The ideal candidate would have an experience in leading luxury and upper-upscale hotels in India and across the world. Pre-opening experience would be an added advantage.



What will I be doing?

As Director of Operations, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
  • Respond to audits that are completed by the company to ensure continual improvement is achieved.
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
  • Comply and exceed hotel and company Service Standards
  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
  • Hold regular briefings and communication meetings with the HOD team.

What are we looking for?

A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
  • Experience in managing budgets, revenue proposals and forecasting results
  • In-depth knowledge of the hotel / leisure / service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  • Accountable and resilient
  • Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role



What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Director Operations

    2 months ago

    Gurgaon, Haryana, India axmiyan hr solutions private limited Full time

    Apply for Director Operations, Career Progress Consultants in Gurgaon for 0 - 3 Year of Experience on

  • Director Operations

    4 weeks ago

    Gurgaon, Haryana, India axmiyan hr solutions private limited Full time

    Apply for Director Operations, Career Progress Consultants in Gurgaon for 0 - 3 Year of Experience on

  • Director Operations

    2 months ago

    Gurgaon, Haryana, India timesjobs Full time

    Director Operations GurgaonPOSTED BY:AdminCATEGORY:HRExcellent communication skills is must International BPO background Currently working as a GM/DGM/SDH/AVP/AGM Client interaction experience is required Only Female candidates will be considered

  • Director - Assurance Operations

    1 week ago

    Gurgaon, Haryana, India Grant Thornton Bharat LLP Full time

    Job Description: Director – Assurance OperationsRole OverviewThe Director – Assurance Operations will contribute to the development and implementation of our strategy.The individual will work with the Assurance Business Unit Leadership Team, particularly the BUL, ERL, and PCL, focusing on Work Life Optimization and NC Growth (Book, PFA, u PFA, Recovered...

  • Director - Assurance Operations

    1 week ago

    Gurgaon, Haryana, India Grant Thornton Bharat LLP Full time

    Job Description: Director – Assurance OperationsRole OverviewThe Director – Assurance Operations will contribute to the development and implementation of our strategy. The individual will work with the Assurance Business Unit Leadership Team, particularly the BUL, ERL, and PCL, focusing on Work Life Optimization and NC Growth (Book, PFA, uPFA, Recovered...

  • Director, Sales Operations

    2 months ago

    Gurgaon, Haryana, India Hilton Full time

    As Director, Sales Operations - India you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, to achieve hotels' budgeted revenue, and increase RevPAR Index and market share targets.Your responsibilities for the region include (but are not limited to) the following:Ensure the...

  • Director, Sales Operations

    1 week ago

    Gurgaon, Haryana, India Hilton Full time

    As Director, Sales Operations - India you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, to achieve hotels' budgeted revenue, and increase RevPAR Index and market share targets.Your responsibilities for the region include (but are not limited to) the following:Ensure the...

  • Director, Sales Operations

    3 weeks ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    As Director, Sales Operations - India you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, to achieve hotels' budgeted revenue, and increase RevPAR Index and market share targets.Your responsibilities for the region include (but are not limited to) the following:Ensure the...

  • Director, Sales Operations

    4 weeks ago

    Gurgaon, Haryana, India Hilton Full time

    As Director, Sales Operations - India you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, to achieve hotels' budgeted revenue, and increase RevPAR Index and market share targets.Your responsibilities for the region include (but are not limited to) the following:Ensure the...

  • Director Culinary

    3 weeks ago

    Gurgaon, Haryana, India Hilton Full time

    A Director Culinary will build a reputation for the hotel by maintaining a talented and creative kitchen brigade, offering an innovation menu, and promising an exceptional culinary experience.What will I be doing?A Director Culinary you are fully responsible for developing the reputation of the hotel through the production of excellent quality food...

  • Associate Director

    1 week ago

    Gurgaon, Haryana, India Mediabrands Full time

    Account Management :Associate Director /Account DirectorSeniority Level:Senior Level Years)Job Function :Advertising, Client ManagementEmployment Type:Full TimeJob descriptionPosition SummaryWe are looking for you - The, Account Director has ultimate accountability for the effectiveness of the entire Client Servicing team. An Account Director looks beyond...

  • Director Culinary

    3 weeks ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    A Director Culinary will build a reputation for the hotel by maintaining a talented and creative kitchen brigade, offering an innovation menu, and promising an exceptional culinary experience.What will I be doing?A Director Culinary you are fully responsible for developing the reputation of the hotel through the production of excellent quality food...

  • Commercial Director

    1 month ago

    Gurgaon, Haryana, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Commercial Director

    4 weeks ago

    Gurgaon, Haryana, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Associate Director

    1 week ago

    Gurgaon, Haryana, India Interactive Avenues Full time

    Client Servicing: Associate Director /Account Director Seniority Level: Senior Level Years)Job Function: Advertising, Client Management Employment Type: Full Time Job description Position Summary We are looking for you - The, Account Director has ultimate accountability for the effectiveness of the entire Client Servicing team.An Account Director looks...

  • Director, Openings

    1 month ago

    Gurgaon, Haryana, India Hilton Full time

    We are looking for a cross-culturally versed, process and relationship-focused leader to join Hilton as Director, Openings (India) & Operations Support APAC based in India.This corporate leadership role is responsible for spearheading opening excellence and successful project execution across the region. Your leadership will play a pivotal role in...

  • Director, Openings

    1 month ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    We are looking for a cross-culturally versed, process and relationship-focused leader to join Hilton as Director, Openings (India) & Operations Support APAC based in India.This corporate leadership role is responsible for spearheading opening excellence and successful project execution across the region. Your leadership will play a pivotal role in...

  • Director, Openings

    1 week ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    We are looking for a cross-culturally versed, process and relationship-focused leader to join Hilton as Director, Openings (India) & Operations Support APAC based in India.This corporate leadership role is responsible for spearheading opening excellence and successful project execution across the region. Your leadership will play a pivotal role in...

  • Director, Openings

    4 weeks ago

    Gurgaon, Haryana, India Hilton Full time

    We are looking for a cross-culturally versed, process and relationship-focused leader to join Hilton as Director, Openings (India) & Operations Support APAC based in India.This corporate leadership role is responsible for spearheading opening excellence and successful project execution across the region. Your leadership will play a pivotal role in...

  • Director, Openings

    3 weeks ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    We are looking for a cross-culturally versed, process and relationship-focused leader to join Hilton as Director, Openings (India) & Operations Support APAC based in India.This corporate leadership role is responsible for spearheading opening excellence and successful project execution across the region. Your leadership will play a pivotal role in...