Customer Support Executive
2 weeks ago
- Handle about calls of customers onboarded by sales team (Smile correction/ Smile straightening)
- The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive calls
- Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms
- Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required.
- Tabulate and record responses from all customers on excels. Generate relevant reports from the same.
- Schedule appointments for patients and coordinate with the required doctor who shall visit the patient
- Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Analyze quality of calls and strive for improvement
Requirements:
- 25 years of experience in Tele Sales/After Sales Support/Customer support
- Excellent communication skills, both written and verbal
- Strong problem solving and analytical skills
- Selfdriven, comfortable with a fastpaced, alwayson, highly ambiguous
- Environment
- The capacity to grasp quickly and selflearn
Salary:
Up to ₹25,000.00 per hour
Schedule:
- Day shift
Ability to commute/relocate:
- Dulles, VA 20189: Reliably commute or planning to relocate before starting work (required)
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