Senior Information Technology System Administrator

1 week ago

Mohali, Punjab, India Roundglass Full time

What you'll do:

  • System Administration: Administering and managing operating systems, such as Windows, and macOS. This includes configuring, troubleshooting of laptop/desktop , managing user accounts, emails and permissions, and monitoring system performance and reliability.
  • Software and Application Management: Managing the installation, configuration, and maintenance of software applications used by the organization. This includes implementing updates, patches, and security measures, as well as troubleshooting application issues.
  • Microsoft 365 Administration: Overseeing the configuration, deployment, and management of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other related applications. Good working knowledge on Azure Directory Administration, SharePoint Administration, Teams Administration, Intune administration and other admin portfolios of M365.
  • End-User Support and Training: Providing technical support and training to end-users on Microsoft 365 applications and features. Assisting users with configuration, troubleshooting, and usage guidance to maximize productivity.
  • Keeping Up with M365 Updates and Best Practices: Staying informed about new features, updates, and best practices related to Microsoft 365. Evaluating and recommending enhancements or optimizations to leverage the full potential of the M365 suite.
  • ITES systems and services: Good knowledge of installation, maintenance and management of IT enabled services like access control systems , CCTV monitoring , visitor management systems etc. and able to assist their integration support with other platforms.
  • ITIL working knowledge and familiarity with ticketing systems like ManageEngine ServiceDesk Plus or Service Now.
  • IT Support and Troubleshooting: Providing technical support and guidance to users within the organization. Troubleshooting hardware and software issues, resolving technical problems, and assisting users with IT-related inquiries.
  • Documentation and Reporting: Maintaining accurate documentation of IT infrastructure, configurations, procedures, and troubleshooting guides. Generating reports on system performance, security incidents, and IT service metrics.
  • Stay Updated with Technology Trends: Keeping up-to-date with emerging technologies, industry best practices, and relevant certifications. Evaluating and recommending new technologies or solutions that can improve the organization's IT infrastructure and operations.
  • Guidance on Escalation management
  • Provide support in diagnosing hardware and software issues and troubleshooting activities.
  • Assist with backing up data and data archiving.
  • Troubleshoot hardware as well as software applications.
  • Maintains the functionality of computer systems.
  • Update hardware and software applications regularly/weekly.
  • Repair and replace damaged equipment.
  • Manage and maintain records on stocks of equipment.
  • Tasked with planning and performing scheduled maintenance upgrades.

Who we' re looking for:

  • Minimum 6-8 Years of experience.
  • This role requires in-depth knowledge of Microsoft 365 technologies, strong problem-solving skills, and the ability to collaborate with cross-functional teams.
  • Excellent communication and documentation skills are essential for providing effective support and training to end-users.
  • Additionally, staying current with Microsoft certifications relevant to M365 administration is highly recommended.
  • Effective hardware and software problem solving abilities.
  • Knowledge of CCTV, attendance systems, access control systems, etc.
  • Technical skills (and bedside manner) needed to provide mentorship and guidance to less experienced staff.
  • Creative problem solver
  • Impeccable customer service and support skills
  • Ability to anticipate, identify and resolve complex issues.
  • Demonstrated oral and written communication skills and ability to work cross functionally.
  • Demonstrated ability to multi-task, perform in a fast-paced environment & respond quickly to situational needs as they arise.
  • Good Communication Skills
  • Learning and Flexible attitude
  • Open to work in 24* 7 environment with various Shifts (including Night Shifts)

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are not only reimagining how the world experiences wellbeing, but how companies (like our own) support the wellbeing of their people. We're a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we've built an amazing community, and we are always looking for people who share our passion.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. RoundGlass will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. Please contact for more information. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment

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