Executive Operations
1 week ago
Real Time support & Escalation Monitoring
- Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT.
Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags.
Prepare & present dashboard for NHOD on various queries raised by sales team & resolution TAT maintained w.r.t to various query categories & propose solution to minimize the queries going forward.
Online Policy failure cases policy issuance request to be processed within a -TAT 2Hrs for 85% of the cases on working dayEndorsement request to be processed within a -TAT 2Hrs for 85% of the cases on working day
Customer grievances escalation to be resolved with TAT of 6Hrs for 85% of the cases on working day.
CD Regeneration, based on U/W, ZH approvals.
RTM Location code / IMD change, bulk RTM and individual RTM changes to be handled end to end
Grievance Redressal Unit
- Act as the registered Grievance Redressal officer for all the channels under Retail Sales function
and highlight the true picture/concerns to the NHODs and senior management
Revisit all complaints and grievances to fix the existing processes, bridge the gaps (if any)
and redesign SOP on 80:
20 principle in close collaboration with NHODs
Audits
- Address and provide resolution to all IRDA queries related to Retail Sales functions
Maintain complaint report and publish the same to management on monthly/quarterly basis
Departmental co-ordination
- Coordination with department for PDA and NCB clearance.
PDA Clearance
- Sharing updated PDA report, Following up NHOD/ZH/TL/TM for PDA clearance
Department
South
Open Positions
:
1
Skills Required:
:
Industry Understanding & Competitive Awareness; Product Knowledge; Customer Relations; Sales Execution
Location
:
Hyderabad
Education/Qualification
:
Graduate/Post Graduate
Desirable Skills
:
- Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.
Years Of Exp
:
1 to 5 Years
Posted On
:
- 04May2023
Designation
Executive Operations
-
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