Subject Matter Expert – Cyber Security

2 weeks ago

Delhi, Delhi, India HyreFox Consultants Full time

The Role:
Chegg is currently hiring for Thinkful - one of its Online Learning Service.

At Thinkful, we believe that if schools put in even half the amount of effort that students do the outcomes would be better for everyone.

People would have a path to a fulfilling future, instead of being buried under debt. Employers would benefit from a workforce trained for today. And education could finally offer students a return on their investment of both money and time. Chegg India is a fully owned subsidiary of Chegg Inc. and has its offices in New Delhi and Visakhapatnam in India.

We put in outlandish amounts of effort to create an education that offers our students a guaranteed return on their investment.

We partner with employers to create a world-class curriculum built for today. We go to the ends of the earth to find mentors who are the best of the best. We invest more in career services than any of our peers. We work hard to be on the ground in the cities our students are. Simply put, no other school works as hard for its students as we do.

Students enroll in Thinkful courses to gain the valuable technical and professional skills needed to allow them to enter a new meaningful high growth career.

As a Subject Matter Expert, you'll provide curriculum support to students through a variety of delivery formats, including but not limited to asynchronous grading feedback on student submissions and chat-based live technical tutoring.

You might be helping them through a bug, explaining new concepts or reinforcing the fundamentals, or helping students problem-solve an assignment they are stuck on.


Responsibilities:
Support adult learners through a variety of delivery formats on a shift-based scheduleGrading:
Reviewing student checkpoints submissions and delivering written feedback, including analysis of projects and portfolios

Technical Coaching:

Provide in-demand support to technical questions and guidance requests that come to the Technical Coaching team through text and video in a timely manner.

This team also provides the Teaching Assistant support for immersive programs.

Hit key performance metrics in order to meet customer SLAsMaintain understanding of discipline industry best practices as well as internal curriculum and assignmentsRespond to student inquiries in a timely fashion with empathy for the learnerAdditional tasks as assigned by manager; may include curriculum maintenance or quality assurance tasksShare feedback and report any platform or curriculum issues to lead/managerRequirements:

Subject expertise in one or more of Thinkful's discipline offerings (discipline specific proficiencies and relative year's experience listed below)Strong organizational and time-management skillsAbility to explain complicated topics clearly and without jargonStrong verbal and written communication skillsStrong English proficiency, both written and verbalEmpathy for new learners, a desire to constantly learn and a passion for educationHighly coachable, display genuine student advocacy, and are comfortable working in a complex,rapidly changing environmentWillingness to work in rotational shifts and week-offs as per business requirementsTechnical Skillsets Required :


Proficiency with Networking and Network Security, Linux and Windows Systems, Administration and Hardening, Web Vulnerabilities, Cryptography and Encryption, Penetration Testing, SIEMs/ Incident Response Forensics Governance, Risk, and Compliance Cloud Security Security+ and CySA CertificationTechnical ability to configure virtual machines with Virtual Box and VMWare.

Demonstrates genuine student advocacy and empathy for beginnersExceptional written and verbal communication skillsMust be coachable and adaptable to a fast-paced work environmentTeaching, mentoring and/or coaching experience a plus

Other Details

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