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Collection Supervisor

3 months ago


Ahmedabad, Gujarat, India HDB Financial Services Limited Full time
On-the-job Product Training of new joinees

  • Maintain MIS for Allocated Pool
  • Tracking Callers properly
  • Inspire / motivate callers to achieve targets
  • Sending Pickup files to FPRs
  • Coordinate with Bank FPRs
  • Identifying critical cases and act accordingly
  • Prepare strategies for achieving Team targets
  • Coordinate with Collection agencies
  • Handling Escalation calls /agitated customers
  • Performance review of callers on daily weekly monthly basis
  • Plan for absenteeism in the team and ensure smooth work flow
  • Liaise between different departments