International Voice Process- Gurgoan
1 week ago
- Assist customers via the inbound/outbound calls received
- Meet required criteria for call quality standards.
- Maintain customer relations with a high degree of internal and external customer service.
- Possess effective problem solving skills to ensure timely problem recognition and resolution.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Recording and updating customer information via the organization's internal systems
- Resolving customer queries at first point of contact
- Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
- Ensure call handling and service quality is maintained
Requirements:
Qualifications:
Regular Graduate with 1year & above experience
High School pass out or Under graduate with 18months and above experience in international voice
Knowledge/Experience:
- 1 years & above of experience in an inbound/ Outbound Customer service environment (Contact Center/Call Center Preferred)
- Excellent telephone manner/interpersonal skills
- A customer focused, enthusiastic and flexible approach
- Ability to work in a targeted environment
- Good problem solving, questioning, negotiating and influencing skills
- Adaptable to change and ability to work under pressure
- Ability to work to a high degree of accuracy
- Consistently high standard of time keeping and attendance
- Basic keyboard proficiency
- Ability to answer General queries
Benefits:
- CTC: Salary Upto for UG 4.
- : Salary Upto for Graduate 6 LPA + incentive+Allowances+CAB
Job Information:
Salary
***Work Experience
Experienced
***City
Gurgoan
***State/Province
Haryana
***Country
India
***Industry
BPO
***Zip/Postal Code
**122004
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