International Voice Process- Gurgoan

1 week ago


Gurgaon, Haryana, India 2COMs Full time
Looking for Any UG/Graduate having experience in customer service who can:

  • Assist customers via the inbound/outbound calls received
  • Meet required criteria for call quality standards.
  • Maintain customer relations with a high degree of internal and external customer service.
  • Possess effective problem solving skills to ensure timely problem recognition and resolution.
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
  • Recording and updating customer information via the organization's internal systems
  • Resolving customer queries at first point of contact
  • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
  • Ensure call handling and service quality is maintained

Requirements:

Qualifications:

Regular Graduate with 1year & above experience
High School pass out or Under graduate with 18months and above experience in international voice

Knowledge/Experience:

  • 1 years & above of experience in an inbound/ Outbound Customer service environment (Contact Center/Call Center Preferred)
  • Excellent telephone manner/interpersonal skills
  • A customer focused, enthusiastic and flexible approach
  • Ability to work in a targeted environment
  • Good problem solving, questioning, negotiating and influencing skills
  • Adaptable to change and ability to work under pressure
  • Ability to work to a high degree of accuracy
  • Consistently high standard of time keeping and attendance
  • Basic keyboard proficiency
Ability to handle high profile clients and escalation queues

  • Ability to answer General queries

Benefits:

  • CTC: Salary Upto for UG 4.
2 LPA + incentive+Allowances+CAB
- : Salary Upto for Graduate 6 LPA + incentive+Allowances+CAB

Job Information:

Salary


***Work Experience

Experienced
***City

Gurgoan
***State/Province

Haryana
***Country

India
***Industry

BPO
***Zip/Postal Code

**122004

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