Customer Relationship and Representative

1 week ago


Bengaluru, Karnataka, India QpiAI Full time

At QpiAI, we are making AI and quantum computing solutions available to enterprise customers in the finance, logistics, pharmaceuticals, materials, space, telecommunication, automotive, and energy industry. We have a dedicated education and upskilling program targeted to academia and industry, QpiAI-Explorer. We are seeking a Relationship Management and Customer Support Specialist for our education programs.

Key Responsibilities:

  • Customer Engagement: Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction and loyalty.
  • Account Management: Serve as the primary point of contact for assigned customer accounts, managing their needs, expectations, and feedback.
  • Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand how to use our products effectively.
  • Customer Assistance: Provide prompt and accurate support to customers via phone, email, and live chat.
  • Issue Resolution: Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary.
  • Product Knowledge: Maintain a deep understanding of our products and services to effectively assist customers.
  • Customer Retention: Implement strategies to retain customers, reducing churn and fostering long-term relationships.
  • Feedback & Improvement: Gather customer feedback and collaborate with internal teams to drive product and service improvements.
  • Reporting: Provide regular reports on customer relationship activities and outcomes to senior management.
  • Cross-functional Collaboration: Work closely with sales, marketing, and product development teams to align customer relationship strategies with overall business goals.

Qualifications:

  • Experience: Minimum of 1 year in customer relationship management, preferably in the EdTech or SaaS industry.
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in CRM software.
  • Attributes: Customer-centric mindset, proactive, and ability to work independently as well as in a team environment.


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