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Back Office Manager-OSS
1 week ago
Job Description
Join our Team
About this opportunity:
The CA Manager is usually responsible for overseeing service quality assurance back-office tasks within an operational company. The main goal is to lead the team in offering second-level operational support and prompt system fault resolution.
What you will do:
- To interact with Customers/MSIP/Projects to understand their needs, assess & offer solutions.
- To lead the team and meet agreed SLA/WLA.
- To efficiently assign tasks within the team to meet SLAs.
- To ensure regular second-level preventive maintenance.
- To prioritize faults to meet SLA/WLA deadlines.
- To manage emergencies and coordinate with Emergency support if needed.
- Responsible for managing costs within the budget.
- To identify training needs for team members & ensure their skill development.
- Flexible working hours based on business needs.
- To take part in internal technical discussions to enhance overall OSS domain performance.
- Follow up with OEM team for CSR issues resolution.
- To ensure integration of new OSS nodes & AT following standardized processes.
- To inform Senior Management team in a timely manner regarding manpower requirements for new Projects/Scope.
- Responsible for promoting EHS/CoBE through employee awareness and compliance within the unit.
The skills you bring:
- Experience: 14+ years mainly in OSS domain with expertise in Telecommunications, particularly Multi OEM OSS Server & 2G/4G/5G technologies.
- Education Qualification: Degree in Engineering or equivalent experience.
- For related products, extensive knowledge of Linux/Docker operating systems.
- Strong interpersonal skills.
- Self-motivated and thrives under pressure.
- Excellent people and customer management abilities.
- Effective communication skills.
- Cost and time management skills.
- Proactive with a positive outlook.
- Strong problem-solving abilities.
- Flexibility in work hours.
- Proficient in written and verbal English, knowledge of other languages is advantageous.
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