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Zvm System Programmer
2 weeks ago
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.
Sound pretty important? Absolutely You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
As zVM System Programmer, you are responsible to provide technical support with high degree of Customer satisfaction by meeting Service Level Agreements (SLA) and process compliance.
You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.Roles and Responsibilities:
- Manage zVM System Administration Activities
- Day to day zVM System Monitoring and Production Support
- Perform DASD storage management
- Install zVM and zLinux
- Review and maintain system configuration documentation
- Troubleshooting of zVM related problem
- Handle incidents related to system operation, monitoring and support
- Level 2 Ticket resolution.
- Liase with PMR team for extended support
Required Technical and Professional Expertise
- Minimum 5+ years in zVM operations, monitoring
- Demonstrable experience in zVM Server Support with health checks
- Proven ability to IPL zVM and zLinux guests
- Hands on experience in configuring zVM, zLinux, SUSE
- Experience with RACF DIRMAINT Security Administration
- Expertise on monitoring using ITCAMS, Omegamon, Perf Toolkit
- Ability to articulate problem for during incidents
- Proven experience in riskbased systems running on zVM, zLinux
- Demonstrated experience in handling daytoday zVM operating system administration and breakfix support
- Willingness to work in nights shifts or support 24 x 7 Coverage as per the Business needs.
Preferred Technical and Professional Expertise
- Knowledge of System Z HMC operations
- Working knowledge of TCPIP, Network and VSwitch
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge System Z technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Uptodate technical knowledge by attending educational workshops, reviewing publications
About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure.
IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues.
Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?About IBM
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
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