Director, Operations

1 week ago


Hyderabad, Telangana, India Ascensus Full time

The Director of Core Operations is responsible for leading several teams of associates and developing strong working relationships with our internal clients. This position will be involved in defining the operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a high level of customer service; developing and maintaining strong operational controls; recruiting and coaching leadership staff; crafting long-term strategic planning; and creating and monitoring budgets. The Director role will drive continuous improvement and fundamentally transform the day-to-day business overseeing strategic objectives, regulatory activities, and technological innovations to better the business.

Responsibilities:

Serving Clients:

Act as senior leader for clients and advisors looking for executive presence in plan level issue situations. Serve as senior decision maker on escalated items. Develop, Maintain and Revise daily production reports, SLA and Metrics. Plan and organize workflows in order to meet operational service commitments. Develop professional relationships with internal teams to help support our teams and our clients.

Strategic Activities:

Collaborate with internal clients Employer & Sponsor Services, Participant Services, Relationship Management and Sales to building services and support processes. Align department priorities to execute on business plan objectives to maximize revenues, client retention and organic sales. Develop project plans and teams to achieve strategy and vision.

Process and Business Management:

Produce weekly/monthly production reports, metric reporting and capacity analysis. Develop staffing strategies for appropriate allocation of resources to meet business needs and operational service commitments/objectives. Document, Maintain and Revise operational workflows and Service Standards Oversight of the day-to-day progression of daily processing responsibilities. Maximize staffing allocations in support of the budget plan. Monitor and actively manages department expenses and revenue generating activities to meet budget. Identify areas of improvement within FuturePlan platform including workflows, policies, technology, products etc. Develop improvement plans, gain support and execute. Work with peers in the senior management team to identify global issues and opportunities for improvement, make recommendations for changes and help implement. Performs other duties and special projects as assigned across FuturePlan. Responsible for protecting and securing all client data held by FuturePlan to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client. The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. Our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture. Assist with other tasks and projects as assigned.

Supervision:

Motivate, lead, and support leadership team and associates to provide excellent associate direction. Ensure that staff is properly trained to respond to clients in a professional and consultative manner. Establish and manage team deliverables, ensuring that quality and production service level objectives are consistently met or exceeded. Responsible for providing leadership and staff with constant feedback on performance and areas of improvement; this includes conducting annual performance reviews. Conduct regular staff meeting with leadership and teams providing updates and receiving feedback. Provide guidance to staff on daily basis for escalated issues. Develop leadership and staff expertise, ability, and experience for career pathing within FuturePlan Escalate awareness broad across appropriate team's issues requiring resolution; partner with internal departments to deliver timely resolution. Actively seek out ways to improve associate satisfaction and deliver results.

Requirements:

Bachelor's degree in business administration, Management, Finance or equivalent work experience At least 15+ years' experience in the financial or retirement services industry or comparable experience 5+ years of previous Leadership experience Demonstrated ability to lead with strong management skills. Excellent written and oral communication skills. Professional demeanor and experience with client meetings. Excellent analytical and problem-solving skills. Must be detail oriented and be able to work well within given timeframes and standards. Familiarity MS-Office software applications, including Excel, PowerPoint, Word, & Visio (familiarity with Access preferred) Ability to work overtime as necessary

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from or email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.



  • Hyderabad, Telangana, India Ascensus Full time

    The Director of Core Operations is responsible for leading several teams of associates and developing strong working relationships with our internal clients. This position will be involved in defining the operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a high...

  • Director of Finance

    1 week ago


    Hyderabad, Telangana, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Director of Finance

    3 weeks ago


    Hyderabad, Telangana, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Associate Director

    1 week ago


    Hyderabad, Telangana, India Novartis Full time

    Location: HyderabadRole: Associate Director, GDD Data TeamFunction & Responsibilities: Development Data Team is responsible to design and execute data management strategy across Drug Development line functions i.e. Clinical Operations, Clinical Data Standards, Technical Research & Development, Regulatory Affairs and Patient Safety. Function also collaborates...


  • Hyderabad, Telangana, India PrimEra Medical Technologies Full time

    We are seeking an experienced and knowledgeable Director of Medical Coding with expertise in US Healthcare In patient & Out Patient coding. The ideal candidate will have a deep understanding of medical coding systems, including ICD-10, CPT, and HCPCS, as well as coding guidelines and regulations. The Director will be responsible for leading a team of medical...

  • Director of Events

    2 weeks ago


    Hyderabad, Telangana, India AccorHotel Full time

    Job DescriptionCoordinate Sales operations with the other departments of the organization. Develop and/or maintain and improve business relations with all customers of the organization. Ensure maintenance of customer database. Responsible for targeting new customers and new sales opportunities, initiate action plan to approach and secure new business for...

  • Associate Director

    1 month ago


    Hyderabad, Telangana, India WARNERMEDIA Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

  • Associate Director

    2 weeks ago


    Hyderabad, Telangana, India WARNERMEDIA Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

  • Associate Director

    4 weeks ago


    Hyderabad, Telangana, India WARNERMEDIA Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

  • Director of Events

    2 weeks ago


    Hyderabad, Telangana, India Accor Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilit Job Description...

  • Director - Sales

    2 weeks ago


    Hyderabad, Telangana, India Trivial Chapter Full time

    About Us:Trivial Chapter is a prominent immigration services company operating in Portugal and Spain. Our goal is to support individuals and businesses in efficiently navigating immigration processes. We aim to provide outstanding service and make a positive difference in our clients' lives. Join our expanding team as we search for a seasoned and...

  • Project Director

    2 weeks ago


    Hyderabad, Telangana, India Colliers Full time

    Company Description Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 66 countries, our 19,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. For more than 28 years, our experienced leadership with significant...


  • Hyderabad, Telangana, India Accor Full time

    Company DescriptionWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilitJob...

  • Associate Director

    1 week ago


    Hyderabad, Telangana, India CorroHealth Full time

    Corrohealth is hiring Director RCMLocation: Chennai /NCRExperience: 15+ YearsIndustry: US healthcare (RCM)Oversees the daily operations of the billing unit including workload and staffing; hiring, disciplining, and performance appraisals; training; and monitoring quality of work.Develops long-range and short-term goals, objectives, plans, and programs and...


  • Hyderabad, Telangana, India Accor Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilit Job Description ...


  • Hyderabad, Telangana, India NOVOTEL Full time

    Job DescriptionPrimary Responsibilities Coordinate Sales operations with the other departments of the organization.Develop and/or maintain and improve business relations with all customers of the organization.Ensure maintenance of customer database.Responsible for targeting new customers and new sales opportunities, initiate action plan to approach and...

  • Project Director

    2 weeks ago


    Hyderabad, Telangana, India GHR Infra Full time

    ### Job Title:Project Director / Chief Project Manager### Location:Neopolis, Hyderabad### Job Summary:We are seeking an experienced Project Director to oversee the development of a 63-storey residential tower at Neopolis, Hyderabad. The successful candidate will be responsible for leading all aspects of the project from conception through completion,...


  • Hyderabad, Telangana, India Bristol Myers Squibb Full time

    BMS Hyderabad is a leading global center dedicated to supporting patients in overcoming severe illnesses through sustainable and innovative solutions. At BMS Hyderabad, we focus on advancing science, technology, and innovation to drive a new era of progress in healthcare.About the Job Title: Associate Director - IT AuditAbout the Company: BMS HyderabadThe...

  • Associate Director

    1 week ago


    Hyderabad, Telangana, India CorroHealth Full time

    Corrohealth is hiring Director RCMLocation: Chennai /NCRExperience: 15+ YearsIndustry: US healthcare (RCM)Oversees the daily operations of the billing unit including workload and staffing; hiring, disciplining, and performance appraisals; training; and monitoring quality of work.Develops long-range and short-term goals, objectives, plans, and programs and...

  • HR Director

    2 weeks ago


    Hyderabad, Telangana, India PepsiCo Full time

    Overview PepsiCo is seeking a highly qualified HR Director to lead our HR function through our continued growth journey for our Strategy & Transformation Function within India. We don't just want a generalist HR leader, we want to evolve beyond comp & ben, HR Ops and policies – we're passionate about building culture, engaging our work force and...