Senior Site Reliability Engineer

2 weeks ago

Bengaluru, Karnataka, India BlackLine Full time

Job Description :

Our SRE Engineer is one of our key roles in our Observability & Service Management team. This team is responsible for the implementation of our observability tools, alerts, and automated healing/runbooks. You will work closely with our SRE teams for each product to ensure we have the proper monitoring, metrics, KPI's and SLI/SLA/SLO Error budgets. You will help build scripts and automation to help ensure the proper operations of our cloud environments.

As part of the role, you will be involved in monthly patch management processes and annual DR testing practices. The candidate must have solid problem-solving skills and experience supporting large server farms, transition manual tasks to devops practices and understanding of highly available and fault tolerant architectures. All while maintaining 24x7 High Availability mission-critical traffic-intensive web infrastructures, and be familiar with commonly used server, storage and virtualization technologies.

Role & Responsibilities :

Ensure high availability of a SaaS platform that is built leveraging .Net and Java based microservices and monolithic applications

- Write, Debug and resolve internally developed scripts and jobs.

- Collaborate with development/SRE and other technology teams on requirements definition, capacity planning, and process refinement.

- Use data from a variety of performance and health management tools to deliver a continuous assessment of application performance and reliability.

- Adhere to existing operational processes and maintain up-to-date operational documentation.

- Monitor industry trends. Research, design, develop and implement solutions for fault tolerance, performance and capacity management.

- Participate in 24/7 on-call rotation and support major incidents as they occur

Monitor and manage the ticketing queue (JIRA), using the daily work to develop projects to continually improve our daily work.

- Maintain documentation, runbooks and KPI's for SRE applications and systems.

- Intermediate-level understanding of build/test/deploy automation tools and concepts.

- Very familiar with principles of Continuous Integration and Continuous Delivery.

- Experience with common Microsoft .NET build, test, packaging, and deployment tools and techniques or similar Java technologies.

- Exposure to Kubernetes and containerized runtime environments

- Experience with scripted provisioning of servers, applications, and/or infrastructure in a production environment.

- Familiarity with automated configuration management tool such as Chef, Puppet, or CFengine.

- Solid foundation in programming fundamentals (variables, control structures, boolean logic, OOP concepts).

- Experience in at least one of the following programming languages: C#, PowerShell, Ruby, Java.

- Experience with modern software development workflows, including code reviews, revision control, and test-driven development.

- Experience with Cloud (IaaS and PaaS) solutions on Google, Azure and/or AWS

- Intermediate-level understanding of design principles for high availability systems and software.

- Experience developing or operating production web applications and solid understanding of HTTP(S), HTML, JavaScript, and XML.

- Experience with troubleshooting distributed web applications.

- Comfortable writing basic SQL queries.

- BTech degree in Information Technology, Business or related field or equivalent experience.

- 3+ years related experience.

- A minimum of three years of experience in a 24x7 operations organization.

- Working knowledge of cloud platforms (AWS, GCP and/or Azure).

- Familiarity with container technologies (Kubernetes, Docker, Rancher, etc.).

- Experience with CI/CD pipelines.

About BlackLine :

It's fun to work in a company where people truly believe in what they're doing

At Blackline, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine

A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation

A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.

A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

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