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Front Desk Receptionist

3 months ago

Pitampura, Delhi, India Saral DX(OPC) Diagnostic Pvt Ltd Full time

Job Description:


A night front desk staff member in a diagnostic centre is responsible for providing administrative and customer service support during the night shift.

They play a crucial role in ensuring smooth operations and patient satisfaction during the night hours.

Key Responsibilities:

  • Greeting and welcoming patients, visitors, and staff members who arrive during the night shift.
  • Answering and directing phone calls, taking messages, and providing general information.
  • Registering patients, collecting necessary information, and ensuring accurate data entry.
  • Managing the check-in and check-out process for patients, ensuring all necessary paperwork is completed.
  • Assisting with scheduling appointments and coordinating transportation needs if required.
  • Responding to emergencies and directing patients or visitors to the appropriate areas or contacting medical staff as necessary.
  • Coordinating with other departments to ensure smooth flow of operations during the night shift.
  • Adhering to hospital policies, procedures, and safety standards at all times.
  • Assisting with other administrative tasks as assigned by the supervisor.

Skills and Qualifications:

  • High school diploma or equivalent qualification; additional certifications or training in customer service are a plus.
  • Prior experience in a similar role, preferably in a healthcare setting, is beneficial.
  • Excellent communication and interpersonal skills to interact effectively with patients, visitors, and staff members.
  • Proficient computer skills, including experience with electronic health record systems and MS Office.
  • Strong organizational skills and the ability to multitask efficiently in a fast-paced environment.
  • Attention to detail to ensure accurate data entry and comprehension of patient details.
  • Ability to remain calm and composed in emergency situations and to make quick and appropriate decisions.
  • Strong problem-solving skills and the ability to think critically.
  • Flexibility to work night shifts, including weekdays, weekends, and holidays.

Pay:
₹9, ₹26,399.88 per month

Benefits:

  • Leave encashment

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay

Experience:

- total work: 1 year (preferred)

Work Location:
In person