Client Connectivity Services Team Manager

2 weeks ago

Chennai, Tamil Nadu, India DTCC Full time

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive. Comprehensive health and life insurance and well-being benefits, based on location. Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The impact you will have in this role:

Client Connectivity Services Team Manager is responsible for the day-to-day activities linked to DTCC internal and external clients objectives across all product lines. This includes directing personnel, team morale and resource management responsibilities. Requires a solid understanding of various business lines, and an ability to provide innovative solutions to business problems.
Responsible for including but not limited to the following:

• Support off-hour escalations

• Disaster Recovery activities

• Post deployment application check-outs

• Potential to work holiday and weekends as necessary

• Shift coverage when necessary due to team absences
Primary Responsibilities

Understands the end-to-end Connectivity lifecycle for all protocols and network types and be able to perform the groundwork where required Utilize dashboards and continuously revise KPIs and KRIs to maximize client experience. Review regularly client feedback, identify knowledge gaps and training needs. Utilizes management reports and metrics to track performance of teams and individuals to ensure success in meeting the team's objectives. Performs talent review, develops high potentials and drives high performance Serve as an escalation point of contact for outages and Major Incident events. Mitigates risk by following established policies and procedures, monitoring controls, performing management control testing, spotting key errors, escalating issues, and supporting positive relationships with key internal/external clients and partners Contributes to audit review readiness and represents the function in internal and external audits Implements business continuity and disaster recovery directives Develop, communicate and ensure team adherence to department risk policies, procedures and best practices. Accountable for independent completion of plans, policies and procedures. Collaborate with leadership to ensure proper implementation of controls. Drives department projects, ensures proper tracking and reporting on progress and acts as a point of escalation for stakeholders. Helps organize personal and team capacity and works to meet department/squad objectives & goals Analyzes and proposes improvements to automated and manual processes. Collaborates with other functions and departments to implement process efficiencies and improve client experience. Represent the department at various project meetings. Sets timelines, expectations and proactively negotiates within direct and broader team Understands strengths/ development areas of self and team/squad to drive performance and collaboration. Proactively provides & solicits constructive feedback Contributes to the development of new strategies. Helps execute and is accountable for departmental/ tribe objectives and team/ squad goals Develops talent for current and long-term department needs and opportunities; seeks out opportunities to serve as a mentor and ally to junior employees Provides support over weekends and public holidays as required. Additional ad hoc responsibilities may be required Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Talents Needed for Success:

Minimum of 8 years of related experience Bachelor's degree preferred or equivalent experience Strong analytical and problem-solving skills. Well organized, ability to prioritize, meet deadlines, identify process risks and "red flags" Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe will be advantages Basic understanding of IT networking

Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

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