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Senior Jira Administrator

3 months ago

Bengaluru, Karnataka, India New Relic Full time
Are you a seasoned Support Engineer looking to grow your Enterprise Jira

Administrator chops? New Relic is looking for a cross disciplined technical expert in

supporting Jira and related tools in the newly formed BA Product Operations team. The

person stepping into this role should be comfortable triaging and resolving internal

support requests from our Product engineers. Jira is a strategic platform and application

used by most teams across New Relic and you will play a crucial role in how the

platform is used across the organization. You will be responsible for front-end

configurations, implementing customizations, evaluating, implementing and managing

plug-ins, integrations, and for being a go-to source for all Jira related questions and

tasks. You will be a key partner and SME working with internal PMOs and Jira SMEs

across the organization to align Jira to our SDLC and best practices. You are naturally

curious and like to solve problems. You are customer-centric

Primary Responsibilities

  • Lead/manage all capabilities of the Atlassian ecosystem (including add-ons,
screens, workflows, schemas, fields, permissions, and notifications)

  • Provide enterprise level technical support for Jira Data Center and Cloud
instances, and other products like Confluence Cloud, to our internal customers in

the Product Organization

  • Build a deep understanding of stakeholder use cases and determine ways to
optimize and improve setup and workflows for our tools. Map current processes

and establish goals for improving, automating and increasing the technical agility

of the organization driving towards the best solutions.

  • Work cross-functionally with stakeholders to deeply understand the requirements
and ensure a seamless experience and timely delivery of projects for our end

users

  • Provide assistance in the management and support of integrations between tools
in the development landscape including : Jira, Confluence, and integrations with

other major systems, tools, and add-ons ex: Slack and GetHib Enterprise

  • Build, develop and maintain custom integrations (out-of-box and custom
scripts) with 3rd party applications via REST APIs

Required Qualifications

  • 5+ years experience of SaaS enterprise tools support. Experience supporting
and maintaining enterprise-level applications

  • 5+ years experience as a Jira / Atlassian Administrator
  • Bachelor of Science in Computer Science, Engineering or a related technical role
or equivalent experience

  • Experience administering Jira / Confluence environments with a mixture of
on-premises and cloud

  • Proficient in documenting and maintaining configuration and process information
  • Familiar with Java, JavaScript, SQL and REST APIs
  • Experience administering JIRA, Confluence and with Jira Version upgrades
  • Ability to write custom JQL (Jira Query Language)
  • Problem-solver and can use sound analytical skills in troubleshooting application
issues and problem resolution in a timely manner

  • Ability to prioritize and self manage work from a support queue
  • A forward looking mindset for troubleshooting, future state planning, and best
practices

  • Advanced Experience in Automation tools like Scriptrunner and Automation for
Jira

Nice to Have

  • Atlassian Certified Professional
  • Experience with Web Programming languages (Java, JavaScript)