Customer Service Representative

1 week ago


Ahmedabad, Gujarat, India Siemens Energy Full time

Customer Service Representative - CP Repairs



About the Role


India, Gujarat, Ahmedabad
Company: Siemens Energy Industrial Turbomachinery India Private Limited
Organization: Transformation of Industry Business Unit Compression
Full / Part time: Full-time
Experience Level: Experienced Professional

A Snapshot of Your Day


Your day will start by working on repair projects for rotating equipment with the service center team. This will help you understand the shop's needs and provide an opportunity to share customer feedback or decisions on ongoing projects. Your clear communication with the internal team, Client Managers, and customers will directly impact client satisfaction and project delivery timeliness. Expect a supportive team culture, a growth-oriented environment for your career, opportunities to enhance product knowledge, and contribute to company growth.

How You'll Make an Impact


- Preparation of quotations, managing repair shop projects, creating quotes, and handling financial aspects with internal and external communication.
- Providing clear work instructions to the shop floor for inspection and repair scopes based on relevant repair and factory technical specifications.
- Coordinating with Spare Parts teams, Product Competence Centers (PCC) for spare parts quotations related to Repair Activity.
- Developing and presenting project documentation and progress reports for internal and external stakeholders.
- Engaging in improvement initiatives focusing on Health, Safety, and Environment.
- Providing technical support by coordinating with the Engineering team.

What You Bring


- Expertise in repairs/maintenance for Steam Turbines, Compressors, Reciprocating equipment, and Valves.
- Bachelor's degree or equivalent in Mechanical Engineering with 2-5 years of experience and an interest in working with rotating equipment.
- Fundamental knowledge of Repair technologies.
- Experience in managing project life cycles, costs, and strong project management skills.
- Ability to thrive in a fast-paced environment and be flexible to work extended hours during shutdown periods, including evenings, weekends, and holidays.
- Proficiency in MS Word, Excel, PowerPoint, Project, and Outlook.
- Willingness to undertake low-moderate travel.

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