Virtual Relationship Manager

1 week ago


Mumbai, Maharashtra, India Mintskill HR Solutions LLP Full time
Job Purpose
  • To regularly engage with customers as per contact policy and provide a Superior Digital Experience, ensuring world-class services are offered through the Bank's financial products.
  • Enhance Customer Relationship by educating and encouraging customers to use Digital platforms for banking needs, while maintaining direct communication with the bank.
  • Meet scorecard targets, portfolio benchmarks, and adhere to guidelines and regulatory requirements.
  • Position VRM as top-of-mind for customers' financial needs and services, achieving key performance parameters.
Job Role:
  • Manage a team of 8 Virtual Relationship Managers to meet portfolio objectives, sales targets, and ensure proper customer service.
  • Monitor team's call flow, engagement with customers, conduct sup reviews to boost productivity.
  • Review leads sheet, assist in problem areas, track team performance, and conduct daily huddles for job expectations.
  • Coordinate with Sales Manager, address customer issues, identify training gaps, and maintain team productivity.
RequirementsEducational Qualification: Graduation/Post-Graduation
Required Skills: Excellent English Communication, Sales Skills, Customer Relationship Management, Team Collaboration
1+ year experience in Portfolio Management, Cross-selling, Team Leadership, BFSI Sales
BenefitsD2 Grade and potential to earn up to 10 Lac Performance Linked Incentive.Additional benefits include Gratuity, Subsidized loans for Home, Vehicle, and Personal needs besides Salary.
About Client:
HDFC Bank Limited is India's largest private sector bank by assets, headquartered in Mumbai, ranked 10th globally by market capitalization as of April 2021.


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