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Customer Support Coordination
2 weeks ago
JOB CODE
TFT-FIN-0021
POSITION TYPE
Full Time
DEPARTMENT
Rental Operations(Finance)
Halasuru, Karnataka, India
CLIENT PROFILE:
Our Client is an Indian subsidiary of an American Corporate which provides asset management and corporate governance to an NYSE listed group company that focuses on owing and managing single-family rental properties throughout the USA.
Role and Responsibilities:
- Manage customer complaints cases to ensure proper resolution as owner of cases
Assign customer complaint logs to appropriate stakeholders
Track and monitor of all the assigned logs and their respective statuses through reports and trackers
Communicate and follow-up with appropriate stakeholders for efficient and quick complaint resolution
Collaborate with team regarding optimizing Standard Operating Procedures.
Meet weekly to discuss process changes
Queuing cases to other team members in Customer Advocacy dept.
This is not a customer facing role
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Qualifications:
Should have at-least 2 years good experience in handling daily process deliverables
Should have at-least 2 years been part of team with at least 3 team members
Should have at-least 2 years experience in handling processes involving communication through multiple channels across clients/stakeholders
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Skills:
- Preferably having experience in processes involving customer complaints resolution; customer facing not required
Should have high attention to detail
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Additional Notes:
CTC Range:
3-4Lakhs
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