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Infrastructure Engineer II

3 months ago


Bengaluru, Karnataka, India AMEX Full time

Welcome to the opportunity of becoming an Infrastructure Engineer 2 Storage at American Express, where you'll play a key role in managing storage technologies across private and public clouds.

With the backing of Team Amex, you'll be entrusted with the responsibility to provide round-the-clock operations, support, and maintenance for essential infrastructure systems.

Join a diverse tech team that values inclusivity, open communication, and continuous professional development.

Job Responsibilities:

  • Manage availability, monitoring, support, and maintenance of infrastructure
  • Act as the primary contact for customer support via various channels
  • Enhance operational tasks through automation and self-service capabilities
  • Handle ITSM activities including incident management, change management, and hardware break-fixes
  • Ensure backups, capacity, and performance health-checks are executed efficiently
  • Resolve infrastructure issues and ensure compliance with security standards
  • Collaborate with vendors on troubleshooting and issue resolution

Qualifications:

  • Bachelor's degree in computer science or related field
  • 4-6 years of experience in Storage/Compute technologies
  • Strong expertise in Incident/Problem management
  • Excellent communication and presentation skills

American Express provides a supportive work environment with benefits that prioritize your overall well-being.

  • Competitive base salaries
  • Bonus incentives
  • Support for financial well-being and retirement planning
  • Comprehensive health and life insurance benefits
  • Flexible work arrangements with hybrid options
  • Generous paid parental leave policies
  • Access to wellness centers and counseling support
  • Opportunities for career development and training

American Express is committed to diversity and equal opportunities for all.

Join us in delivering the best customer experience while growing both professionally and personally. Your opportunity to excel awaits