Back Office Executive

2 weeks ago


Mumbai, Maharashtra, India Ergode IT Services Pvt. ltd. Full time
Average order processing counts have to be between 250 to 300.

  • Accuracy level is to be maintained at 99%.
  • Adherence to orders TAT has to be maintained for less than 4 hours.
  • Apart from Source Marketplace, check and discover other processing sites to get maximum orders fulfilled.
  • Maintain Orders Fulfillment Accuracy rate.
  • To review the cost per Order and get it processed within the loss margin.
  • Remain alert for seller ratings and feedback while placing the orders.
  • Keep a check on the average length of time [Delivery days] it takes for the item to get delivered to the customer.
  • Avoid international sellers and ensure that the order delivers without any delay.
  • Avoid orders going on hold. In case of hold choose the right reason. Perform a check on the hold list and maintain maximum order fulfilled % by coordinating Account Manager.
  • In case of repetitive issues highlight them to the Account Manager to avoid cancellation and escalations

Qualification:

  • UG/Graduate

Desired Skillset:

  • Advanced MS Office skills (Excel, Outlook, PowerPoint, Word)
  • Good verbal and written English language communication skills
  • Should be comfortable for the night shift.
  • Work from the office only.

Salary:
Up to ₹18,000.00 per month

Schedule:

  • Day shift
  • Evening shift
  • Flexible shift
  • Night shift
  • Rotational shift

Salary:
Up to ₹18,000.00 per month

Schedule:

  • Day shift
  • Evening shift
  • Flexible shift
  • Morning shift
  • Night shift
  • Rotational shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

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