Delivery Leader- Comm, Media
7 days ago
Delivery Leader,
spearhead delivery efforts for a prestigious portfolio of
clients within the Communication, Media, and Tech sector.
As a pivotal member of our team, you will drive operational excellence, customer satisfaction, and overall portfolio growth.
Key Responsibilities
- Own and manage the delivery and operations of a portfolio of customers, ensuring seamless service and client satisfaction.
- Take charge of the P&L for a portfolio valued at $20+ million, driving growth and profitability.
- Serve as the primary point of contact for key clients, fostering strong relationships and acting as a trusted advisor.
- Drive delivery and operational excellence, while prioritizing employee and customer satisfaction within the allocated accounts.
- Empower delivery managers and project leaders to effectively address risks and issues, ensuring successful outcomes.
- Lead portfolio growth initiatives, collaborating closely with sales and technology stakeholders on RFP responses and proposals.
- Monitor key performance metrics such as revenue, margins, customer satisfaction, and operational efficiency, driving continuous improvement efforts.
- Mentor and manage execution teams, guiding them to success in client-facing and internal initiatives.
- 15+ years of experience in managing programs and projects, with a proven track record of success.
- Expertise in new-age digital areas such as AI/ML, IoT, and RPA, along with experience in support and maintenance programs.
- Exceptional leadership, communication, and stakeholder management skills.
- Strong business acumen and the ability to drive growth and profitability.
- A proactive approach to problem-solving and the ability to thrive in a fast-paced environment.
Location :
Bangalore
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