Technical Support Engineer II

2 weeks ago

Bengaluru, Karnataka, India Trustt Full time

About Trustt

Trustt, formerly known as Novopay, was co-founded by Srikanth Nadhamuni (Founder CTO of Aadhaar) and Gautam Bandyopadhyay, a veteran of the FinTech industry and former Head of Finacle Innovation Hub at Infosys.

Vinod Khosla, a renowned venture capitalist from Silicon Valley, serves as our chief mentor and primary financier.

Over the past decade, Trustt has experienced consistent growth and developed a state-of-the-art Digital Banking Saas Platform to support modern Banks, NBFCs, MFIs, and Fintech companies with innovative, cloud-native, mobile-first, AI-driven systems.

Our diverse product portfolio is forward-thinking and positioned at the forefront of the FinTech industry.

We collaborate with cutting-edge technologies and top institutions in the banking and financial services sectors.

Currently, we are a team of 250 individuals and expanding, giving us the flexibility to capitalize on industry opportunities while maintaining the capability and capacity to empower our clients on their growth trajectories.

We embrace sustainable growth, remaining consistently profitable and retaining our talent without layoffs, even during challenging times such as the Covid pandemic.

Our dedicated leadership team is driven by a compelling vision. We plan to expand globally within the next few years, driving substantial growth in the process.


Key Roles & Responsibilities

  • Take ownership of customer-reported issues and oversee their resolution
  • Research, diagnose, troubleshoot, and identify solutions for customer problems
  • Follow standard procedures for escalating unresolved issues to the appropriate internal teams
  • Offer prompt and accurate feedback to customers
  • Ensure proper documentation and closure of all reported issues
  • Document knowledge through tech notes and articles in the knowledge base
  • Adhere to SLAs for issue resolution based on severity

Key Qualifications & Skill Sets

  • Proven 4 to 6 years of experience in enterprise technical support, IT support, or as a technical engineer, preferably in the Payment sector
  • Strong problem-solving abilities
  • Excellent client-facing and communication skills
  • Ability to work under pressure and prioritize tasks effectively
  • Enthusiasm for acquiring new skills and technologies
  • Solid understanding of APIs
  • Proficiency in MySQL and writing SQL queries
  • Experience with scripting languages such as Perl and Shell
  • Critical thinking and problem-solving aptitude

About the Role Requirements


Life at Trustt

  • We are a rapidly growing startup with a proven product-market fit and significant growth prospects
  • You will experience a steep learning curve and fast-tracked career advancement
  • As a flat and transparent organization, you will have full autonomy and the chance to contribute to achieving unicorn status within the next 1-2 years
  • Through our emphasis on learning and development, you will have numerous opportunities for upskilling
  • You will collaborate with some of the brightest minds in the industry
  • Trustt provides Equal Employment opportunities to all employees and applicants, regardless of race, color, religion, gender identity, sexual orientation, age, disability, etc

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