L2 API Support Executive

2 weeks ago


Mumbai, Maharashtra, India Recruitment Firm Full time

Roles and Responsibilities :

  • Primary responsibilities to support client on our API Related Queries.
  • Perform verification testing on customer reported defects.
  • Recreate reported issues in internal server with customer's configuration.
  • Ensure customers reported issues are resolved to the client's satisfaction in a timely manner.
  • Do API testing in our server with each build released.
  • Irrespective of API need to handle other production issues of Our Application and help developer trace the issue.
  • Should support clients both on calls and emails.

Desired Candidate Profile :
1.1+ years of work experience in java, python, .net, node (ANY 2 is mandatory).

  • Excellent verbal and written communication and organization skills.
  • Demonstrated strong analytical, troubleshooting and problem solving skills.
  • Experience providing support to direct customers, resellers, and field personnel in resolving product
related issues.

  • Demonstrated strong leadership skills.
  • Contribute to technical documentation/knowledge base for internal and/or external use.
  • Experience in Trading knowledge will be an advantage.
  • Candidate must have experience in supporting clients of CTCL Stock Trading Platform.
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