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L2 API Support Executive
2 weeks ago
Roles and Responsibilities :
- Primary responsibilities to support client on our API Related Queries.
- Perform verification testing on customer reported defects.
- Recreate reported issues in internal server with customer's configuration.
- Ensure customers reported issues are resolved to the client's satisfaction in a timely manner.
- Do API testing in our server with each build released.
- Irrespective of API need to handle other production issues of Our Application and help developer trace the issue.
- Should support clients both on calls and emails.
Desired Candidate Profile :
1.1+ years of work experience in java, python, .net, node (ANY 2 is mandatory).
- Excellent verbal and written communication and organization skills.
- Demonstrated strong analytical, troubleshooting and problem solving skills.
- Experience providing support to direct customers, resellers, and field personnel in resolving product
- Demonstrated strong leadership skills.
- Contribute to technical documentation/knowledge base for internal and/or external use.
- Experience in Trading knowledge will be an advantage.
- Candidate must have experience in supporting clients of CTCL Stock Trading Platform.
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