Global Support It

1 week ago


Pune, Maharashtra, India RS Consultants Full time
Location

  • Pune, India
  • Experience
  • 0 Job Type
  • Full Time

Job Description
Skills:


  • Base knowledge about ITSM / ITIL
  • Appropriate customer communication
  • Basics of IT technology
  • Knowledge of Camelot solutions
  • Quick comprehension & good overview
  • Willingness to collaborate with other teams (independent of location)
  • Strong focus on process compliance
Tasks


1st level tasks include more than just working off tickets, you need to be part of the whole support organization.


  • Ticketing
  • Answer phone calls, convert into tickets.
  • Review tickets for completeness & correctness, adjust if needed.
  • Resolve tickets, if not possible:
  • Dispatching to 2nd & 3rd level support
  • Emergency handling
  • Monitoring
  • Keep the overview with dashboards & ticket queues.
  • React to notifications & alerts.
  • Knowledge sharing
  • Update runbooks on known cases
  • Keep documentations updated.
  • Create & perform internal trainings.
  • Maintain help articles for customers to avoid ticket creation.


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    We're looking for a Manager, Global Customer Support This role is Office Based Manager, Global Customer Support Team: Global Customer Support Location: Pune Work Hours: We are a 24x7 Support Hub, the candidate needs to work non-standard business hours including night shifts based on business requirements. Primary shift: 6PM IST – 3 AM...

  • Global Help Desk

    1 week ago


    Pune, Maharashtra, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...


  • Pune, Maharashtra, India Envalior Full time

    Established in 2023, Envalior brings together two highly complementary established players in the engineering materials market: DSM Engineering Materials and LANXESS High Performance Materials. We offer a uniquely positioned portfolio of material expertise, creating real value for our customers worldwide. Join us in this exciting journey!The Position:Are you...

  • Product Support

    1 month ago


    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Product Support Representative :: Pune :: APAC & EMEA ShiftAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the...

  • Product Support

    1 week ago


    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Product Support Representative :: Pune :: APAC & EMEA ShiftAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the...

  • Product Support

    3 weeks ago


    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Product Support Representative :: Pune :: APAC & EMEA ShiftAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type:Full timeType Of Hire:Experienced (relevant combo of work and education)Education Desired:Bachelor of Commerce/BusinessTravel Percentage:0% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...


  • Pune, Maharashtra, India PrimoHunt Global Services Full time

    We have urgent requirement for "Business Development Officer at Chinchwad in Pune" post in Pune.Pl Refer your friends.Designation: Customer Support ExecutiveJob Profile:We are hiring for Customer support Officer, Business Development Officer for IT Software firm at Chinchwad location in Pune.Qualification: Any Graduate or min 12+ std with excellent English...


  • Pune, Maharashtra, India Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Citrix Application Support -SRE – 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Citrix Application Support -SRE – 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Senior lead engineer

    2 months ago


    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our...


  • Pune, Maharashtra, India ESP Global Services Full time

    experience in IT Sales Service Industry.- experience in an ITSM environment. Lead GenerationAbout the Job:We are in search of a Sales Support Specialist to manage the business tender process, producing proposals and competitive bids for new business opportunities from quotation submission through to contract award. To generate the qualified leads and set up...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type:Full timeType Of Hire:Experienced (relevant combo of work and education)Education Desired:Bachelor of Computer ScienceTravel Percentage:0% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type:Full timeType Of Hire:Experienced (relevant combo of work and education)Education Desired:Bachelor of Computer EngineeringTravel Percentage:0% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...


  • Pune, Maharashtra, India Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type:Full timeType Of Hire:Experienced (relevant combo of work and education)Education Desired:Bachelor of Computer EngineeringTravel Percentage:0% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...