Operation Executive
1 week ago
Title:
Operations Specialist
Location:
Bangalore
Overview:
We are currently seeking an Operations Specialist to join our team. This role requires a proactive individual with excellent communication skills in both Kannada and English.
The Operations Specialist will play a key role in managing customer relations while also supporting various operational tasks to ensure the smooth functioning of our business.
Responsibilities:
- Proactively manage outbound calls to potential customers, introducing our products/services and generating interest.
- Establish and nurture strong relationships with customers, understanding their needs, and effectively communicating relevant information about our offerings.
- Contribute to sales efforts by conveying product features, benefits, and pricing to potential customers.
- Listen attentively to customer inquiries, address concerns, and provide effective solutions to enhance overall satisfaction.
- Utilize sales techniques to overcome objections and persuade customers to make purchases.
- Maintain meticulous records of customer interactions, including inquiries, feedback, and sales transactions.
- Collaborate closely with the sales team to follow up on leads, monitor sales progress, and achieve sales targets.
- Ensure outstanding customer service is delivered throughout the sales process, fostering a positive customer experience.
- Assist customers with order placement, product inquiries, and postsales support as required.
- Stay updated on product knowledge, pricing, and promotions to effectively address customer inquiries.
- Participate actively in sales training sessions and meetings to enhance sales skills and overall product knowledge.
- Conduct followup calls with clients, including confirming appointments, deliveries, or meetings.
- Support administrative tasks including data gathering, entry, and record maintenance.
- Assist in organizing and managing company databases and filing systems.
- Conduct research and gather information as directed by the operations team.
- Schedule appointments, meetings, and events as needed.
- Collaborate with team members to ensure smooth operations and timely completion of tasks.
- Provide support in various adhoc tasks and projects as assigned by the operations manager.
- Manage team members' calendars, arranging appointments and meetings as necessary.
- Assist in preparing and formatting documents, presentations, and reports.
- Handle incoming and outgoing mail, packages, and deliveries efficiently.
Requirements:
- Fluency in Kannada and English languages is mandatory.
- Previous experience in sales or customer service roles is advantageous.
- Strong negotiation and objectionhandling skills.
- Proactive attitude with a willingness to learn and adapt to new challenges.
- Comfortable working in a fastpaced environment and meeting sales targets.
Benefits:
- Competitive salary and performancebased incentives.
- Opportunities for career growth and advancement.
- Training and professional development opportunities.
- Dynamic and collaborative work environment.
This role offers a unique opportunity to blend customer interaction with operational support, providing a fulfilling and diverse work experience within our organization.
Job Types:
Full-time, Permanent
Salary:
₹12,000.00 per month
Schedule:
- Day shift
Experience:
- total work: 1 year (preferred)
Work Location:
In person
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