Foa in Front Office Male
1 week ago
It's a common term in the hotel industry for a role that sits at the heart of the guest experience.
FOAs are essentially the bridge between guests and the hotel's internal functions.Here's a breakdown of a Front Office Associate's typical duties:
Guest Services:
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Check-in and Check-out: FOAs handle guest arrivals and departures. This involves verifying reservations, registering guests, processing payments, issuing room keys, and ensuring a smooth transition into or out of the hotel.
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Guest Communication: They answer guest inquiries about the hotel's amenities, services, local attractions, and directions.
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Room Management: Assigning rooms based on guest preferences and availability might be their responsibility. They may also handle room upgrades or special requests.
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Problem-solving: FOAs address guest concerns and complaints, striving to resolve issues efficiently and professionally.
Administrative Duties:
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Managing reservations: They might update and manage room reservation systems, including processing online reservations.
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Light Cashiering: Depending on the hotel size and structure, FOAs might handle cash payments, credit card transactions for incidental charges, or foreign currency exchange.
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Maintaining records: FOAs keep accurate records of guest information, room assignments, payments, and other hotel operations.
Additional Responsibilities:
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Liaison: They often act as a liaison between guests and other hotel departments, such as housekeeping, maintenance, or food and beverage.
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Multitasking and Adaptability: The role requires FOAs to juggle various tasks simultaneously, answering phones, greeting guests, handling administrative duties, and adapting to unexpected situations.
Required Skills:
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Excellent communication and interpersonal skills: Building rapport with guests and effectively communicating hotel information is crucial.
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Customer service focus: Providing exceptional service and ensuring guest satisfaction is a top priority.
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Problem-solving skills: The ability to address guest concerns and find solutions to unexpected situations is essential.
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Time management and organization: FOAs manage a fast-paced environment with multiple tasks simultaneously.
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Computer literacy: Proficiency in hotel reservation systems and property management software is necessary.
Overall, FOAs are the backbone of the hotel's front office operations.
They play a vital role in ensuring a smooth and enjoyable guest experience from the moment they arrive to the moment they depart.
Pay:
₹13,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Work Location:
In person
Application Deadline: 14/06/2024
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