Foa in Front Office Male

1 week ago


Siliguri, West Bengal, India Ayush Manpower Services Full time
FOA stands for Front Office Associate.

It's a common term in the hotel industry for a role that sits at the heart of the guest experience.

FOAs are essentially the bridge between guests and the hotel's internal functions.

Here's a breakdown of a Front Office Associate's typical duties:

Guest Services:

-
Check-in and Check-out: FOAs handle guest arrivals and departures. This involves verifying reservations, registering guests, processing payments, issuing room keys, and ensuring a smooth transition into or out of the hotel.
-
Guest Communication: They answer guest inquiries about the hotel's amenities, services, local attractions, and directions.
-
Room Management: Assigning rooms based on guest preferences and availability might be their responsibility. They may also handle room upgrades or special requests.
-
Problem-solving: FOAs address guest concerns and complaints, striving to resolve issues efficiently and professionally.

Administrative Duties:

-
Managing reservations: They might update and manage room reservation systems, including processing online reservations.
-
Light Cashiering: Depending on the hotel size and structure, FOAs might handle cash payments, credit card transactions for incidental charges, or foreign currency exchange.
-
Maintaining records: FOAs keep accurate records of guest information, room assignments, payments, and other hotel operations.

Additional Responsibilities:

-
Liaison: They often act as a liaison between guests and other hotel departments, such as housekeeping, maintenance, or food and beverage.
-
Multitasking and Adaptability: The role requires FOAs to juggle various tasks simultaneously, answering phones, greeting guests, handling administrative duties, and adapting to unexpected situations.

Required Skills:

-
Excellent communication and interpersonal skills: Building rapport with guests and effectively communicating hotel information is crucial.
-
Customer service focus: Providing exceptional service and ensuring guest satisfaction is a top priority.
-
Problem-solving skills: The ability to address guest concerns and find solutions to unexpected situations is essential.
-
Time management and organization: FOAs manage a fast-paced environment with multiple tasks simultaneously.
-
Computer literacy: Proficiency in hotel reservation systems and property management software is necessary.

Overall, FOAs are the backbone of the hotel's front office operations.

They play a vital role in ensuring a smooth and enjoyable guest experience from the moment they arrive to the moment they depart.


Pay:
₹13,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Education:

  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)

Work Location:
In person

Application Deadline: 14/06/2024
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