Customer Success

1 week ago

Bengaluru, Karnataka, India Normalyze Full time

Normalyze is a venture-backed fast growing cybersecurity software company and we were recently recognized with 2024 Cybersecurity Excellence awards for Data Security Posture Management (DSPM) and Best Data Security Company.


We are hiring a key Customer Success Engineer that will be an integral part of our team as we rapidly grow our customer base and company.

This role will be remote-based, located in India.


We are looking for someone that MUST be technical with experience in a Customer Success role, supporting enterprise customers on security software solutions, including the implementation for new customers, and driving engagement.


As a Customer Success Engineer, you are the frontline hero for our customers, expanding user engagement, and creating loyal customers that love our solution.

You will be responsible for managing and resolving their data security challenges.

You will not only support our clients but will also drive the evolution of our product based on real-world applications and feedback.


Responsibilities will include:

Customer Engagement:
Handle a diverse range of customer queries, from technical troubleshooting to strategic advice on data security.
Isolate and resolve technical issues, while documenting use cases and maintaining proactive communications.

Advocacy and Leadership:

Act as a vocal advocate for customer needs within the company, ensuring that their issues are addressed with clarity and thoroughness.

Your role is crucial in aligning internal efforts with customer expectations.

Strategic Advisory:
Provide expert advice on data security best practices, risk assessments, and integrations.
Your insights will help customers optimize their security posture through our platform.

Content Development:

Contribute to our knowledge base by creating technical content, user guides, and community posts that empower users towards self-service and engage the broader community.


Cross-Functional Collaboration:

Serve as a crucial link between customers and internal teams, bringing urgency and context to all customer interactions to enhance the overall experience.


Qualifications:
Experience: 6+ years in customer-facing technical roles, ideally with a focus on security.

Technical Expertise:

Hands-on experience with cloud platforms (AWS, GCP, Azure, OCI), Saa S applications (M365, Google Workspace, Salesforce, Workday, etc.), data warehouses, or similar technologies.

A solid understanding of cloud security best-practices and data security/privacy principles.

Soft Skills:
Exceptional communication and presentation skills.
You set the standard for professionalism and possess a 'make it happen' mentality.
You're flexible, able to multitask, and thrive in a fast-paced, demanding environment.

Leadership Potential:

As we grow, you will have opportunities to specialize further, engage in public speaking, and lead projects that shape the future of our product and the industry.


Impact:
Directly influence the security posture of companies globally, contributing to a safer digital world.

Culture:
Be part of a culture that values innovation, efficiency, and direct impact.
Here, your work directly contributes to the company's success.

Growth:
With rapid company growth and a commitment to employee development, the potential for professional advancement is significant.

Our
Culture:
Encourages and respects people who are hands-on, honest, focused and committed.
Taking end-to-end ownership
Strong ability to work independently and meet goals/ deadlines with minimal direction
Keeping things simple
A deep understanding of whatever you are working on
Being hands-on and likes to deliver quality software
Being extremely curious and hungry to make an impact
Learning quickly, enjoy and taking pride in both identifying and solving problems
Cautious confidence in building a product for tech savvy users
Moving fast without compromising quality and future ability to scale

Our Benefits:
Remote work with a highly collaborative global organization
Medical, dental, and vision insurance with generous company contributions for the employee and family.
Pre-IPO stock options
Flex Time Off plan

About Normalyze

Normalyze is at the forefront of Data Security Posture Management (DSPM), enabling organizations to secure data across multi-cloud, Saa S, Paa S, and on-premises environments.


Through our agent-less assessments, data discovery, AI-driven risk prioritization, and comprehensive and actionable remediation insights, we empower security and data teams to quantify risks, prioritize remediation, enforce data access controls, optimize cloud storage, and leverage AI to enhance business operations.


Our platform addresses the challenges of complex data landscapes—including data lakes, shadow data, and Generative AI—by rapidly discovering, classifying, and visualizing the total data attack surface.

We are redefining cybersecurity by unifying security and data teams towards a shared objective of data-centric security, breaking down the traditional barriers that have separated these groups.


Holding 11 patents in data security, Normalyze thrives on innovation, transparency, and community, driven by industry veterans Ravi Ithal and Amer Deeba, and supported by Lightspeed Venture Partners and Battery Ventures.


We serve major enterprises like Albertsons, Snowflake, and Informatica, and our technology is designed to be sophisticated yet user-friendly, removing the need for deep technical skills and facilitating rapid deployment in complex environments.


We are dedicated to fast-tracking data security solutions, ensuring rapid time to value, and creating a fun and collaborative atmosphere for our customers, partners, and employees.

Environment
Normalyze is not just about creating exceptional technology; we're also cultivating a global, diverse,and collaborative company culture.
The company operates as a fully remote global team, with headquarters in the US (Silicon Valley).

You'll join an exceptional team, offering unparalleled opportunities for learning and growth.
You'll be immersed in the latest and most advanced technology stack.
We value swift delivery and ensuring that your work has a tangible and immediate impact.

Our roles are not just "a job"; it's a pathway to advancing your career in the fast growing cloud security industry.

If you want to be at the forefront of cloud security, and want to work with an excellent team to learn and grow your career, this may be THE opportunity you are looking for.

Normalyze takes pride in being an Equal Opportunity Employer

We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our hiring decisions are based exclusively on merit, qualifications, and business needs.

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India RamSoft Full time

    What will you do? Develop and maintain strong relationships with key customers Drive existing customers to migrate to the upgraded versions of the software with latest technologies and architectures available Manage customer renewals and upsell opportunities Use Salesforce to monitor, document and report on customer usage and satisfaction Act as a liaison...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    Customer Success - Oracle HCM Instructor / Consultant As a member of Oracle Customer Success,you will join a team of SMEs charged with supporting Oracle University's Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but not limited to...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    As a member of Oracle Customer Success you will join a team of SMEs charged with supporting Oracle University's Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but not limited to the Cloud Learning Subscriptions, Live Training Sessions,...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India Yellow Full time

    Headquartered in San Mateo, is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections,...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    Customer Success HCM Instructor - Oracle Fusion Applications (Remote)As a member of Oracle Customer Success, you will join a team of SMEs charged with supporting Oracle University's Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but not...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India SpurTree Technologies Full time

    Have a strong learning appetite to become an expert on products through our Certification Programs. 26 years of experience in any of the following domains Content Creation/Instructional Design/Technical Writing/Customer Success/AccountManagement/Marketing/Software Development. Comfortable working in a dynamic and evolving environment. Inclination to...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India Normalyze Full time

    Normalyze is a venture-backed fast growing cybersecurity software company and we were recently recognized with 2024 Cybersecurity Excellence awards for Data Security Posture Management (DSPM) and Best Data Security Company.We are hiring a key Customer Success Engineer that will be an integral part of our team as we rapidly grow our customer base and company....

  • Customer Success Associate

    1 week ago

    Bengaluru, Karnataka, India Stealth Startup Full time

    Job Title:Customer Success Associate / Customer Success ManagerCompany:Well funded Stealth Startup in BangaloreJob Description:We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...

  • Manager, Customer Success

    1 week ago

    Bengaluru, Karnataka, India G2 Full time

    About The RoleWe are seeking an experienced and dynamic individual to join our team as the Manager of Customer Success. In this role, you will be responsible for leading and developing our customer success team to ensure the successful adoption and ongoing satisfaction of our clients. You will play a critical role in driving customer retention and advocacy...

  • Customer Success Associate

    1 week ago

    Bengaluru, Karnataka, India Stealth Startup Full time

    Job Title: Customer Success Associate / Customer Success Manager Company: Well funded Stealth Startup in Bangalore Job Description: We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India Normalyze Full time

    Normalyze is a venture-backed fast growing cybersecurity software company and we were recently recognized with 2024 Cybersecurity Excellence awards for Data Security Posture Management (DSPM) and Best Data Security Company.We are hiring a key Customer Success Engineer that will be an integral part of our team as we rapidly grow our customer base and company....

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India ColorTokens Inc. Full time

    Job Title: Customer Success Manager at XYZ SolutionsCompany Overview: XYZ Solutions is a leading provider of innovative technology solutions dedicated to empowering businesses to achieve their goals.Role DescriptionCustomer Success is not just a job, it's a passion. We are looking for someone with exceptional customer management skills and business acumen to...

  • Manager, Customer Success

    1 week ago

    Bengaluru, Karnataka, India G2 Full time

    About The Role We are seeking an experienced and dynamic individual to join our team as the Manager of Customer Success. In this role, you will be responsible for leading and developing our customer success team to ensure the successful adoption and ongoing satisfaction of our clients. You will play a critical role in driving customer retention and...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India ANSR Full time

    Role and Responsibilities: We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions.You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India ANSR Full time

    Role and Responsibilities:We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions. You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India Tiger Analytics Full time

    As a Customer Success and Business Development Consultant at Tiger Analytics, you will play a fundamental role in achieving our new client acquisition and revenue growth objectives. You will be responsible for ensuring sustained business growth through planning and executing business development activities, primarily value proposition decks and full-blown...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India Khoros Full time

    Overview:About Khoros and its ValueAt Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India Normalyze Full time

    Normalyze is a rapidly growing cybersecurity software company that has been honored with 2024 Cybersecurity Excellence awards for Data Security Posture Management (DSPM) and Best Data Security Company.We are looking for a key Customer Success Engineer to join our team in India, contributing to our expanding customer base.About the Job and Company:MUST have...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India ANSR Full time

    Role and Responsibilities:We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions. You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and...