Customer Care Associate

3 weeks ago


Jaipur, Rajasthan, India VAIBHAV GLOBAL LIMITED Full time

VGL COMPANY OVERVIEW:

Listed in -97 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount electronic retailer of fashion jewelry, gemstones and lifestyle products in US, UK, Germany & Canada.

Today's customers seek convenient shopping experience. We are available to the customers via our proprietary 24X7 TV Shopping channels (Shop LC in US & Germany and Shop TJC in UK) and other digital medium which includes website, mobile apps, Over-The-Top platforms (OTT's), social media and third-party marketplaces. Thus, today VGL reaches out to almost million households across US, UK & Germany. As digitization increases, online retail is expected to grow and mature, our portfolio & omni-channel strategy will accordingly evolve alongside. VGL has a group turnover of approx. Rs. 2, Crore (FY - ) and employs over people globally. VGL has its head office as well as its main manufacturing facility in Jaipur, India, which employs approx. people, including contract workers.

Under our flagship one-for-one meals initiative 'Your Purchase Feeds...', we served 13 million meals to school children in India, US and UK. With this, we have served 63 million meals till date. We encourage our team members to donate at least two hours every month for charitable causes that is tracked through our performance system.

VGL is a Great Place to Work (GPTW) certified organization.

SHOPLC OVERVIEW:

TJC OVERVIEW:

SHOPLC GERMANY OVERVIEW:

Our Purpose:

Delivering joy.

Our Vision:

Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products.

Our Mission:

To deliver one million meals per day to children in need by 'FY31' through our one for one meal program: your purchase feeds...

Our Core Values:

TeamworkHonestyCommitmentPassionPositive attitude

Job Description 
As a Call Center Associate, you will be responsible for providing exceptional customer service to our global retail channels. Your primary role will involve handling calls, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Requirement and Skills:

High school diploma or equivalent.Proven experience in a call center or customer service role is advantageous.Strong active listening and problem-solving abilities.Excellent communication and interpersonal skills.Ability to work in a fast paced and dynamic environment.Adaptability and willingness to work in a 24/7 environment, including weekends and holidays.Customer-centric attitude with a genuine desire to serve customers.Strong attention to detail and organizational skills.Ability to remain calm and professional under pressure.

The Perks:

A fun-life balance.Culture of openness and flexibility allows employees to keep growing and gravitating to roles that fit their talents and passions.We are offering 5,/- INR as a travel allowance which is apart from the salary basis attendance %.We follow the 5.5 working days policy.

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