Customer Support Executive

4 weeks ago

Ahmedabad, Gujarat, India CareerXperts Consulting Full time

We're looking for a Customer Support Executive who can be the voice of the company—someone who listens well, communicates clearly, and resolves issues with empathy and efficiency. You'll be the first point of contact for our customers, helping them navigate queries, troubleshoot problems, and ensure their experience with us is smooth and satisfying.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve product or service-related issues and escalate complex cases to relevant teams when needed.
  • Maintain detailed records of customer interactions and follow up to ensure full resolution.
  • Collaborate with internal teams to improve customer experience and support processes.
  • Monitor feedback and suggest improvements to reduce recurring issues.
  • Ensure all support SLAs (response and resolution times) are met consistently.

What You Bring

  • 1–3 years of experience in a customer support or client-facing role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability and patience under pressure.
  • Familiarity with CRM or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
  • A customer-first mindset with attention to detail.
  • Proficiency in English (additional regional language skills are a plus).

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