Senior Manager Digital Product

4 weeks ago

Noida, Uttar Pradesh, India UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

The Senior Manager, Digital Product role is vital to accelerating our consumer digital experiences. This role is responsible for the strategic management of new and existing member digital products and experiences. Expect to interface closely in a matrixed environment, including cross-functional lines of business in India & US (UHC, Optum businesses, etc.) and teams (Technology, Operations, Design, Usability, etc.). Specifically, this role will be responsible for the creation and refinement of strategic and operational business requirements to facilitate the development of new capabilities, as well as identify and facilitate opportunities to improve our products and experience performance. This position will require overlap of hours with US time zone.

Primary Responsibilities:

Product Storytelling and Vision Articulation: Clearly articulate the product vision and roadmaps, identifying synergies and connection points between business objectives and product delivery, as well as the value createdStakeholder Partnership: Collaborate with enterprise stakeholders in the US and India to align consumer experience and business objectives.Requirements and Feature Definition: Drive requirements and feature definition for new capabilities within the journey.Iterative Integration: Articulate and execute an iterative approach to delivering integration for a business line.Influence and Decision Making: Influence direction setting, facilitate decision making, and resolve conflicts; use an awareness and understanding of the enterprise and its culture to partner with stakeholders, promote and support product vision and goals, and achieve consensus on strategies, requirements, and roadmapsInnovation and Feasibility: Challenge current thinking, balancing innovation with feasibility, usability, and scalabilityCollaboration with Technical Teams: Work with technical product managers, engineering, agile practitioners, and agile teams from initiation through executionRisk Identification and Mitigation: Identify potential risks with product builds and integrations, proactively developing mitigation plans; assist in removing obstacles, resolve conflicts, and ensure alignment with stakeholdersTechnical Communication: Accurately translate technical terms and concepts for non-technical stakeholders; effectively represent technical challenges and opportunities to external and internal stakeholders; leverage insights to adjust timelines and resource allocationProduct Advocacy: Understand and advocate for the journey product suite with technical, business, operations, financial, and executive stakeholders, as applicableCross-Functional Collaboration: Effectively collaborate with design, usability, engineering, architecture, consumer research, and analytics teams based in India and USAccountability and Performance Standards: Hold yourself accountable for meeting high-performance standards that drive key measurable results\KPI Definition and Tracking: Define and track key performance indicators (KPIs) to measure the success of digital products, iterating based on data-driven insightsMarket Research and Competitive Analysis: Initiate market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiationComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

Undergraduate degree or equivalent experience10+ years of experience as a digital product/program lead with proven track record of successfully delivering digital products or services that meet customer needs and business objectives5+ years digital experience aligned with consumer facing product and experience delivery within Healthcare, Retail or Insurance industry5+ years of proven experience as forward-thinking leader regarding member/customer preferences management platforms and/or customer relationship management modelsExperience and deep understanding of Agile methodology, team structure and product management best practicesExperience working in a fast-paced, matrixed, and dynamic environment; ability to adapt quickly to changing priorities and business needsProficiency in MS Office, Aha, Rally, Figma, Adobe AnalyticsProven impactful communication and interpersonal skills, with the ability to collaborate effectively with leadership, cross-functional teams and influence stakeholders at all levels of the organizationProven pronounced strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies

Preferred Qualifications:

Demonstrated finesse in working through complex and difficult topics; facilitates resolutions and makes decisionsDemonstrated relationship/consulting skills across geographies to work across LOBs and functions to recommend appropriate actionsDemonstrated ability to work independently through each stage of the product lifecycle, building proficiency in developing and executing strategiesDemonstrated ability to think on feet and adapt quicklyOverall understanding of technologies used in the product.Advanced Degree- Management, product management, engineering

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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