Senior Talent Acquisition Specialist

4 weeks ago

Gurugram, India VMock Full time

Job Summary:The Senior Talent Acquisition Specialist is responsible for managing and executing the end-to-end hiring process, building talent pipelines, and ensuring the organization attracts and hires qualified employees to meet its current and future needs. As a Non-Tech Recruiter for SaaS hiring, you will own the full-cycle recruitment process for non-technical roles across the organization. You will partner closely with hiring managers to understand business needs, source the right talent, and ensure an excellent candidate experience.Key Responsibilities:Lead end-to-end recruitment for Customer Success and Account Management roles, including Account Managers, CSMs, and CSAs.Partner closely with GTM and Customer Success leadership to understand role requirements, team structures, and success profiles.Develop and execute targeted sourcing strategies to attract top SaaS Customer Success talent.Build and nurture a strong talent pipeline for current and future Customer Success roles across experience levels.Conduct initial screenings to assess communication skills, SaaS product understanding, client management capability, and cultural fit.Coordinate and drive interview processes with a focus on candidate experience and process efficiency.Collaborate with hiring managers on interview feedback, decision-making, and offer negotiations.Maintain recruitment metrics such as time-to-fill, pipeline health, and quality of hire, and share insights with stakeholders.Stay informed about SaaS Customer Success hiring trends, talent availability, and competitor movements in the industry.Requirements:4–7 years of recruitment experience, with at least 2 years in SaaS or product-based environments.Proven track record in hiring for non-technical roles (Sales, Marketing, Customer Success, RevOps, etc.).Strong understanding of SaaS GTM motions and startup hiring dynamics.Excellent stakeholder management and communication skills.Ability to multitask, prioritize, and deliver in a fast-paced, high-growth environment.A consultative approach with data-driven decision-making skills.

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